Ayomide Jacobs
Pflugerville,TX
Summary
Controllers function as the central clearing house for all data and information for the local operation and the customer. In this role, the controller must maintain consistent and professional communication with warehouse operations, ramp operations, 3rd party trucking providers and the customer through phone calls and updates in the customers proprietary computer system. The successful controller will be a subject matter expert in the customers standard work manual and use this as a guide to drive required communications. Examples of communications would include notice of flight/linehaul delays, operational escalations and consumable inventories.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Prospect Airport Services
12.2017
Security Officer
Marksman
09.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Controller
WFS Worldwide Flight Services
07.2023 - Current
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation
- Created reports on freight costs, delivery timelines, invoices and other related information
- Collaborated with internal teams to coordinate shipments between multiple locations
- Assisted in developing processes for receiving, storing and distributing materials according to established procedures
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner
- Ensured accurate completion of customs documents for international shipments as required by law
- Responded quickly to customer inquiries about order status or changes in schedules
- Implemented new technologies such as GPS tracking software for increased efficiency in logistics operations
- Managed paperwork and necessary information required for client shipments
- Dispatched information to service providers to schedule freight movement
- Relayed information between drivers and recipients regarding ETA and potential delays
Production Associate
Tesla
07.2022 - 08.2023
- Participate in the assembly and production of Tesla vehicles; Complete standard work process and follow work instructions
- Perform a wide array of essential functions across a number of production and manufacturing lines and work areas
- Follow safety guidelines & procedures
- Inspected and adjusted work performed to meet expectations
Data Entry Clerk
DORD AUTO LLC
02.2021 - 02.2022
- Data Entry clerk with 1 year experience verifying complex data
- Data science and sql for data science
- Verified accuracy of computer system information by updating data
- Corrected data entry errors to prevent duplication or data degradation
- Scanned documents and saved in database to keep records of essential organizational information
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Maintained excellent attendance record, consistently arriving to work on time
Material Handler
Grand Prairie
07.2020 - 07.2021
- Performs activities as directed on the production line
Security Guard
Dreamland
01.2018 - 01.2019
- Completed full building and grounds patrols every hour to spot and investigate concerns
- Scanned over 300 incoming and outgoing personnel daily using hand-held wands and x-ray machinery to protect building, assets and individuals
Education
GED - Computer science
Skills
- Communication
- Dedicated Typing
- IT Helpdesk
- Self motivated
- Office Equipment & Software
- Processing Payments
- Microsoft Excel
- Microsoft Word
- Warehouse experience
- Freight
- Microsoft Outlook
- Leadership
- Customer relationship management
- Computer skills
- Microsoft Office
Certification
Process server
Timeline
Security Officer
Marksman
09.2024 - Current
Controller
WFS Worldwide Flight Services
07.2023 - Current
Production Associate
Tesla
07.2022 - 08.2023
Data Entry Clerk
DORD AUTO LLC
02.2021 - 02.2022
Material Handler
Grand Prairie
07.2020 - 07.2021
Security Guard
Dreamland
01.2018 - 01.2019
Customer Service Representative
Prospect Airport Services
12.2017