Ayonie Fitzgerald
Norfolk,VA
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged my time management and CRM navigation skills at Life Protect 24/7 to significantly improve client retention rates. My experience as a Direct Support Professional and Customer Service Representative has honed my verbal communication, ensuring effective crisis intervention and fostering robust interdepartmental collaborations.
Overview
6
6
years of professional experience
Work History
Direct Support Professional
Exceptional People Plus, LLC
07.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns.
- Assisted clients with daily living needs such as bathing, feeding, etc to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Customer Relations Team Leader
Life Protect 24/7
06.2021 - 01.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues while managing high volume calls.
- Maintained excellent relationships with key accounts by providing prompt, personalized service at all times, resulting in increased client retention rates.
- Identified opportunities for process improvements after conducting thorough analysis of current systems and procedures, resulting in enhanced productivity levels across the department.
- Spearheaded successful interdepartmental collaboration efforts aimed at streamlining workflows between various functions such as sales and operations teams.
Customer Service Representative
Cavalier Golf And Yacht Club
09.2018 - 03.2021
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Lake Taylor High School
Norfolk, VA06.2020
Skills
- Time management
- Data entry
- Verbal and written communication
- CRM navigation
- Proficient in software
Timeline
Direct Support Professional
Exceptional People Plus, LLC
07.2023 - Current
Customer Relations Team Leader
Life Protect 24/7
06.2021 - 01.2023
Customer Service Representative
Cavalier Golf And Yacht Club
09.2018 - 03.2021
High School Diploma -
Lake Taylor High School
Similar Profiles
Bernadette MouzonBernadette Mouzon
Program Assistant at Programs for Exceptional PeopleProgram Assistant at Programs for Exceptional People
Jennifer ProvostJennifer Provost
In Home Attendant at New Beginnings for Exceptional PeopleIn Home Attendant at New Beginnings for Exceptional People
Maria CavazosMaria Cavazos
Office Manager at Exceptional Staffing LLCOffice Manager at Exceptional Staffing LLC