Nicole Alvarado
Saint Cloud ,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Client Intake Specialist
TK Law
Altamonte Springs, FL
02.2024 - 05.2024
- Enhanced client satisfaction by streamlining the intake process and reducing wait times.
- Developed comprehensive client profiles through thorough data collection and analysis.
- Reduced client attrition rates by providing exceptional customer service during the intake process.
- Improved overall efficiency with meticulous record-keeping and accurate data entry.
- Improved client satisfaction by maintaining detailed records, enabling quick retrieval of essential documentation when needed.
- Maintained strict confidentiality of sensitive client information, adhering to ethical guidelines and professional standards at all times.
Front Office Assistant
L.E.T Properties
Christiansted, USVI
06.2022 - 01.2024
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Facilitated seamless communication between departments by routing calls and relaying messages accurately and in a timely manner.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Supported staff members with administrative tasks, improving productivity across various departments.
- Managed inventory supplies, reducing waste and ensuring availability of essential materials for daily operations.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
Administrative Assistant/Receptionist
Eddie’s Glass Services
Christiansted, USVI
06.2018 - 02.2022
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
Education
Bloomingdale High School
Valrico, FLParalegal Studies - Paralegal Studies
Valencia College
Orlando, FL05.2026
Skills
- Client Education
- Follow-up skills
- Multi-Line Phone Systems
- Patient Scheduling
- Scheduling appointments
- Office Administration
- Quickbooks
- Legal Correspondence
- Adobe Acrobat
- Critical Thinking
- Microsoft Office
- Microsoft Office Suite
- Professional Demeanor
- Office Equipment Maintenance
- Problem-Solving
Languages
Spanish
Native or Bilingual
Timeline
Client Intake Specialist
TK Law
02.2024 - 05.2024
Front Office Assistant
L.E.T Properties
06.2022 - 01.2024
Administrative Assistant/Receptionist
Eddie’s Glass Services
06.2018 - 02.2022
Bloomingdale High School
Paralegal Studies - Paralegal Studies
Valencia College