Ayreanna McGibbon
Kingston,NH
Summary
Driven professional with a proven track record in customer service and order tracking, honed at Walmart and other notable employers. Excelled in enhancing customer satisfaction and efficiently managing orders, demonstrating exceptional multitasking and relationship-building skills. Achieved consistent quality goals, ensuring timely and accurate order fulfillment. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands.
Overview
3
3
years of professional experience
Work History
Online Shopper
Walmart
09.2023 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Developed expert knowledge of products, enabling accurate guidance for customer purchases.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
Shift Leader
Dunkin' Donuts
05.2022 - 06.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Server
Cornerstone Assisted Living Community
09.2021 - 04.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Improved dining experience by providing prompt, attentive service to guests.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Education
Cosmetology
Paul Mitchell The School
Portsmouth, NH10.2024
High School Diploma -
Sanborn Regional High School
Kingston, NH06.2023
Skills
Order tracking
Customer Service
Website Navigation
Prioritizing Orders
Customer Relations
Timeline
Online Shopper
Walmart
09.2023 - Current
Shift Leader
Dunkin' Donuts
05.2022 - 06.2024
Server
Cornerstone Assisted Living Community
09.2021 - 04.2022
Cosmetology
Paul Mitchell The School
High School Diploma -
Sanborn Regional High School
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