Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
years of professional experience
Work History
Resources For Human Development
Shared Living Provider
10.2018 - Current
Job overview
Supported two adults with developmental disabilities in my home to help them achieve maximum independence.
Interacted kindly with individuals and team members and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Effectively interviewed individuals to identify areas of need, then helped the individual meet that need by developing and connecting with community resources to encourage self-advocacy and independence.
Recognized and reported abnormalities or changes in individuals' health status.
Offered support for mental and emotional needs to enhance physical outcomes and overall happiness.
Administered medications and remained vigilant for negative side effects.
Owner-Operator
Summit Australian Shepherds
01.2017 - Current
Job overview
Conducted in-depth market research to understand opportunities, positioning and financial value.
Created specific advertising strategy and developed an individualized plan to build customer base.
Planned and executed promotions and special events from concept to completion.
Built strong client relationships by listening attentively to customer feedback.
Integrated Life Choices
Extended Family Home Provider
03.2015 - 08.2016
Job overview
Extensive daily record keeping completed on time, accurately and in accordance with DHHS regulations.
Coordinated with all members of the treatment team to ensure the highest standard of support across all services including case managers, families, schools, mental health/health providers, and legal representatives.
Assisted in preparing teaching programs. implemented programs, and completed assessments in a thorough manner.
Mosaic
Staff Development Specialist
04.2011 - 05.2014
Job overview
Liaised between executives and entry-level workers, facilitating smooth communication.
Organized, scheduled, and taught monthly orientation and training classes for over 100 staff.
Identified safety concerns and implemented solutions to ensure the well-being of all staff and individuals.
Conducted new hire interviews, completed background checks, and arranged on-the-job training.
Counseled staff suring crisis periods and ensured regulations were followed according to DHHS written standards.
Behavioral Health Specialists Inc.
Therapeutic Foster Care Case Manager
06.2009 - 04.2011
Job overview
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Developed and created treatment plans and monitored effectiveness against individual participant needs.
Conducted weekly home visits with children and assessed needs while developing and connecting families with community resources.
Counseled youth during crisis situations, performed safety assessments, and established safety plans.
Completed home studies, ran background checks, and provided impartial analysis of potential foster parents, subsequently submitting extensive licensing package to the Sate of Nebraska Foster Care licensing division.
Education
University of South Dakota
Vermillion, SD
Bachelor of Arts from Communication Studies
05.2009
University Overview
Graduated Magna Cum Laude
Extensive undergraduate research project examining the foster care system though a bio-ecological systems lens
Skills
Business Planning
Staff Management
Customer Relationship Management
Verbal and Written Communication
Team Leadership
Sales and Marketing
Brand Management
Issue and Conflict Resolution
Coaching and Mentoring
Managing Employee Relations
Training and Development
Critical Thinking
Good Telephone Etiquette
Problem-Solving
Active Listening
Interpersonal Communication
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shared Living Provider
Resources For Human Development
10.2018 - Current
Summit Australian Shepherds
Owner-Operator
01.2017 - Current
Extended Family Home Provider
Integrated Life Choices
03.2015 - 08.2016
Staff Development Specialist
Mosaic
04.2011 - 05.2014
Therapeutic Foster Care Case Manager
Behavioral Health Specialists Inc.
06.2009 - 04.2011
University of South Dakota
Bachelor of Arts from Communication Studies
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Elyse Perez-De La CruzElyse Perez-De La Cruz
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