AYSA WALLING
North County Home Health & Hospice
Guildhall,VT
18
years of professional experience
Service-oriented innkeeper with over 10 year background in service and hospitality. Core competencies include guest services, staff advocacy and organization as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Skilled team player with strong background in medical office environments. Works well independently to handle assignments and always ready to go beyond basic assignments. Quick learner with good computer abilities.
Work History
Long Term Care Coordinator
4 Years 6 Months- Created and executed day-to-day social and digital deliverables, including content creation for a variety of healthcare clients.
- Helped clients obtain non-medical services to meet their immediate needs, including financial assistance, housing and legal aid.
- Continuously monitored clients and recorded their progress against the measurable goals described in their treatment and care plans.
- Conducted investigations into legal issues such as child abuse and neglect and took the appropriate protective actions.
Patient Account Specialist
1 Year 10 Months- Maintained current administrative records with personal and financial data for each account.
- Notified customers of payment obligations via telephone calls, professional mailings and personal visits.
- Helped to achieve long-term financial goals by negotiating credit extensions between clients and businesses.
- Monitored overdue accounts to track new payments and document continued issues.
- Collected payments, updated accounts and notified customers of additional responsibilities.
- Utilized downtime to perform routine tasks, preventing service delays.
- Reviewed activities regularly to identify opportunities for improvement.
- Maintained good working relationship with co-workers and management.
- Required minimal oversight to complete job tasks, meeting all deadlines and goals.
- Followed established guidelines and procedures.
Assistant Front Office Manager
3 Months- Use computers for various applications, such as database management or word processing.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Create, maintain, and enter information into databases.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Make copies of correspondence or other printed material.
- Complete forms in accordance with company procedures.
- Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
- Provide services to customers, such as order placement or account information.
- Conduct searches to find needed information, using such sources as the Internet.
- Establish work procedures or schedules and keep track of the daily work of clerical staff.
- Order and dispense supplies.
- Learn to operate new office technologies as they are developed and implemented.
- Train and assist staff with computer usage.
Pharmacy Technician
9 Months- Maintain controlled drug inventory and related log books.
- Receive written prescription or refill requests and verify that information is complete and accurate.
- Establish or maintain patient profiles, including lists of medications taken by individual patients.
- Maintain proper storage and security conditions for drugs.
- Prepack bulk medicines, fill bottles with prescribed medications, and type and affix labels.
- Answer telephones, responding to questions or requests.
- Mix pharmaceutical preparations, according to written prescriptions.
- Clean and help maintain equipment or work areas and sterilize glassware, according to prescribed methods.
- Prepare and process medical insurance claim forms and records.
- Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information.
- Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages.
- Operate cash registers to accept payment from customers.
- Price stock and mark items for sale.
- Maintain and merchandise home healthcare products or services.
Server
- I worked on the Alaska Train for the summer of ‘18 as a food and beverage server. Responsibilities included but not limited to
- Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
- Clean or sterilize dishes, kitchen utensils, equipment, or facilities.
- Examine trays to ensure that they contain required items.
- Take food orders and relay orders to kitchens or serving counters so they can be filled.
- Stock service stations with items such as ice, napkins, or straws.
- Remove trays and stack dishes for return to kitchen after meals are finished.
- Prepare food items, such as sandwiches, salads, soups, or beverages.
- Monitor food preparation or serving techniques to ensure that proper procedures are followed.
- Determine where patients or patrons would like to eat their meals and help them get situated.
- Total checks, present them to customers, and accept payment for services.
Innkeeper/front Desk
8 Years 7 Months- Use computers for various applications, such as database management or word processing.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
- Create, maintain, and enter information into databases.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Complete forms in accordance with company procedures.
- Maintain scheduling and event calendars.
- Schedule and confirm appointments for clients, customers, or supervisors.
- Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.
- Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
- Locate and attach appropriate files to incoming correspondence requiring replies.
- Arrange conference, meeting, or travel reservations for office personnel.
- Provide services to customers, such as order placement or account information.
- Conduct searches to find needed information, using such sources as the Internet.
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
- Establish work procedures or schedules and keep track of the daily work of clerical staff.
- Develop or maintain internal or external company Web sites.
- Prepare and mail checks.
- Mail newsletters, promotional material, or other information.
- Order and dispense supplies.
- Learn to operate new office technologies as they are developed and implemented.
- Supervise other clerical staff and provide training and orientation to new staff.
- Train and assist staff with computer usage.
Server
4 Months- Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
- Clean or sterilize dishes, kitchen utensils, equipment, or facilities.
- Examine trays to ensure that they contain required items.
- Take food orders and relay orders to kitchens or serving counters so they can be filled.
- Stock service stations with items such as ice, napkins, or straws.
- Remove trays and stack dishes for return to kitchen after meals are finished.
- Monitor food preparation or serving techniques to ensure that proper procedures are followed.
- Record amounts and types of special food items served to customers.
- Carry food, silverware, or linen on trays or use carts to carry trays.
- Determine where patients or patrons would like to eat their meals and help them get situated.
- Total checks, present them to customers, and accept payment for services.
Education
High School Diploma
Skills
CUSTOMER AND PERSONAL SERVICE
SERVICE ORIENTATION
ADMINISTRATION AND MANAGEMENT
JUDGMENT AND DECISION MAKING
SOCIAL PERCEPTIVENESS
ACTIVE LEARNING
PERSONNEL AND HUMAN RESOURCES
COORDINATE PAYMENT PLANS
UPDATE ACCOUNTS
PROCESS PAYMENTS
MULTITASKING
TASK PRIORITIZATION
ORGANIZATION
COLLABORATION
RESEARCH
VERBAL COMMUNICATION
Timeline
Long Term Care Coordinator
North County Home Health & Hospice
12.2021 - 06.2026Read More
Patient Account Specialist
Weeks Medical Center
12.2019 - 10.2021Read More
Assistant Front Office Manager
Omni Mount Washington Resort
08.2019 - 11.2019Read More
Pharmacy Technician
Fred Meyer Pharmacy
11.2018 - 08.2019Read More
Server
Holland America Group
05.2018 - 05.2018Read More
Innkeeper/front Desk
Swift House Inn
09.2009 - 04.2018Read More
Server
The Balsams
11.2008 - 03.2009Read More
Stratford Public School
High School Diploma
Read More