Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aysia Marie Hardage

Portland,OR

Summary

Highly organized and motivated Leasing Manager/Assistant Manager with extensive knowledge of local markets, trends, and regulations. Excellent communication and problem-solving skills. Committed to assisting clients in making informed decisions and reaching their goals. Able to effectively navigate conversations by actively listening to their needs and understanding the "WHY" behind their questions and concerns, upholding dynamic customer service standards.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Community Manager

Quantum Residential
07.2023 - 05.2025
  • Mentored leasing consultants on daily procedures and company policies and procedures.
  • Attended occupants’ complaints about building maintenance and ensured these were addressed promptly and appropriately.
  • Provided tenants with assistance by helping them move in and out and arranging for the proper management of logistics.
  • Met with prospective tenants to show properties, explain terms of occupancy, and provide information about the local area.
  • Routinely inspected grounds, facilities, and equipment to determine the necessity of repairs or maintenance.
  • Applied communication and conflict resolution skills to address client concerns in a professional, courteous, and empathetic manner to seek the most appropriate resolutions.
  • Leasing agents and oversaw the store’s day-to-day operations, including sales goals, customer service standards, and inventory control.
  • Developed and implemented strategies to increase property value.

Roving Assistant Manager

Carla Properties
03.2022 - 03.2023
  • Developed positive relationships with clients by staying up to date on individual needs, market trends and contract negotiations to answer questions carefully
  • Collaborated with employees and owners to ensure the delivery of efficient, high-quality service
  • Established and enforced policies and procedures to ensure compliance with applicable laws and regulations within 6 communities.
  • Conducted regular inspections of units to ensure they were in compliance with safety and security standards.
  • Coordinated with other departments to ensure that all tasks were completed on time and within budget
  • Developed and maintained relationships with vendors and suppliers
  • Assisted in the preparation of monthly and quarterly financial reports
  • Ensured the Leasing Offices were staffed when time off was requested or a vacation was in order.
  • Enhanced the company reputation by providing exceptional customer service at an individual level

Assistant Property Manager

Commerce Properties
01.2017 - 10.2020
  • Confirmed all leases and corresponding paperwork were completed and input into the software system on an accurate and timely basis
  • Certified prospective tenant eligibility per state regulations
  • Addressed resident concerns and requests on a timely basis to ensure resident satisfaction with management
  • Directed the collection of monthly assessments, rental fees, and deposits and payment of insurance premiums.
  • Investigated complaints, disturbances, and violations, resolving conflicts per management rules and regulations
  • Met with prospective tenants to show the community, explain terms of occupancy, and provide information about the local area
  • Routinely inspected grounds, facilities, and equipment to determine the necessity of repairs or maintenance
  • Planned, scheduled, and coordinated general maintenance, major repairs, and remodeling or construction projects for commercial and residential properties

Inbound Sales

Comcast | Xfinity Cable
01.2011 - 07.2015
  • Maintained a high level of energy and enthusiasm to achieve team and individual goals
  • Interviewed prospec
  • Established key relationships with clients to promote repeat business
  • Employed exceptional listening skills to determine the nature of calls in order to clearly and precisely address inquiries in a professional manner
  • Assist clients with their cable, internet and phone needs and discuss existing coverage.

Education

Associate of Applied Science - Law of Science

Portland Community College
Portland, OR
04-1998

Skills

  • MS Office
  • Teams
  • Word
  • Tenant Tech Processes
  • After Hours Processes
  • Vendor Scheduling
  • Banking Processes
  • Email and Phone Processes
  • OnNote
  • Outlook
  • Yardi/Rent Cafe/CRM/LRO/DoorKing/BlueMoon
  • 30/14 Day's/10-Day Processes/HAP Processing
  • Resident Issue Processes
  • Communication Processes/Notice Issuing
  • Month-End Processes/Variance/Budgeting
  • Daily operations management
  • Employee performance management
  • Resident relations
  • Property inspections

Certification

  • Certified Community Manager, Quantum Residential- 30 Days
  • Yardi Voyager Training - 1 week

Timeline

Community Manager

Quantum Residential
07.2023 - 05.2025

Roving Assistant Manager

Carla Properties
03.2022 - 03.2023

Assistant Property Manager

Commerce Properties
01.2017 - 10.2020

Inbound Sales

Comcast | Xfinity Cable
01.2011 - 07.2015

Associate of Applied Science - Law of Science

Portland Community College

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Aysia Marie Hardage