Ayush khadka
kensington,MD
Summary
Dynamic leader with proven expertise in staff management and customer service honed at JD Sports. Excelled in training and mentoring, driving team efficiency, and enhancing customer satisfaction. Skilled in retail inventory management, adept at multitasking and organization. Achieved significant improvements in team productivity and customer service ratings, showcasing a blend of hard and soft skills. Fast learner moving into management positions under 6 months at both jobs. outselling co workers every month in every category (Shoes, cleaners, apparel). Never called in sick for a shift will always prioritize work.
Overview
6
6
years of professional experience
Work History
Supervisor
JD Sports
10.2022 - 01.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Worked on scheduling every week for all of the associates and management making sure we stay under our weekly budget.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
Team Leader
Journeys Shoe Store
08.2020 - 11.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Worked on inventory every week when shipment came and reorganized the stock room to coordinate all the new items in the correct spots
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Team Member
MCDONALDS
06.2019 - 08.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked overnight shifts and ensured all of the equipment/machines were cleaned to ensure safe productivity in the day time.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
Education
Associates - Business
Montgomery College
Rockville, MD06-2027
High School Diploma -
Albert Einstein High School
Kensington, MD06-2022
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Multitasking and organization
- Store opening and closing
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Recruitment and hiring
Languages
Nepali
Native or Bilingual
Spanish
Elementary
Interests
- Gym Workouts
- Team Sports
- I have a passion for photography and editing photos
- Hiking
- Running
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- I enjoy cooking for friends and family gatherings
- Learning new cooking techniques and expanding my culinary skills
- Reading
Timeline
Supervisor
JD Sports
10.2022 - 01.2025
Team Leader
Journeys Shoe Store
08.2020 - 11.2022
Team Member
MCDONALDS
06.2019 - 08.2022
Associates - Business
Montgomery College
High School Diploma -
Albert Einstein High School
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