Ayush Mohan
Indirapuram,Ghaziabad
Summary
Dynamic Digital Lending Manager with a proven track record at Kotak Mahindra Bank, driving digital transformation and enhancing loan processes. Expert in project management and business analysis, I successfully optimized lead conversions and improved client retention through innovative CRM integrations and analytics-driven strategies. Passionate about leveraging fintech solutions to elevate customer experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Digital Lending Manager
Kotak Mahindra Bank
Delhi
02.2024 - Current
- Spearheading digital transformation initiatives across Loan Against Property (LAP) products, collaborating with IT teams to enhance the Loan Origination System (LOS) and streamline approval workflows.
- Utilized analytics to monitor lead conversions and optimize digital sales channels.
- Supported integration of CRM tools and digital onboarding modules to improve client experience and retention.
Digital Channel Enhancement Manager
HDFC Bank
Delhi
08.2020 - 02.2024
- Acted as the business liaison for the rollout of digital loan sourcing and approval modules, aligning front-end branch operations with back-end IT systems.
- Improved the efficiency of Home Loan and LAP application processing through system-based workflows and customer data integration.
- Collaborated with IT and analytics teams to enhance lead scoring models for better targeting and conversion.
Education
PGDM - Banking and Finance
IMI New Delhi
New Delhi01.2020
B.TECH - IT
AIMT
Greater Noida01.2016
Skills
- Business Analysis
- Project Management
- Mortgages
- Team Management
- Digital Banking
- Fintech
- Digital transformation
- Project management
Certification
- IRDA Professional Certificate
- Digital Transformation in Financial Services Certificate
- Agile Business Analysis for Banking Professionals
- Project Management Fundamentals
Projects
Loan Origination Digitization, Transform the manual loan application and approval process into a seamless digital workflow., Collaborated with IT teams to design and implement a Loan Origination System (LOS) that digitized customer onboarding, document verification, and approval processes., Trained team and other managers on using the new system for improved operational efficiency., LOS Platform, eKYC API, Workflow Automation, CRM Integration Lending Analytics and Reporting Automation Project, Automate loan performance tracking and enhance portfolio insights using analytics tools., Defined KPIs for loan disbursement, delinquency, and product performance across LAP and Home Loans., Partnered with data teams to design Power BI dashboards for real-time insights into loan trends., Improved monthly loan review efficiency by automating data extraction and reporting., Delivered actionable insights that informed cross-sell and upsell strategies.
Personal Information
- Total Experience: 5 Years
- Date of Birth: 11/01/96
- Marital Status: Single
Affiliations
- Reading, Online Writing
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Digital Lending Manager
Kotak Mahindra Bank
02.2024 - Current
Digital Channel Enhancement Manager
HDFC Bank
08.2020 - 02.2024
PGDM - Banking and Finance
IMI New Delhi
B.TECH - IT
AIMT