Ayuub Ahmed
Cottage Grove,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
LAB TECHNICIAN
up north plastics
10.2022 - 01.2023
- Supported cleanliness and health standards to foster safe and effective sample analysis
- Supervised supplies in inventory and notified supervisor of low stock levels
- Collected and organized data to perform data analysis and prepare technical reports
- Managed laboratory supplies and equipment, providing maximum output to meet data deadlines
- Collected clinical and forensic data, contributing to high-quality knowledge database
- Kept lab space and equipment clean to prevent contamination with hazardous substances.
CUSTOMER SERVICE REPRESENTATIVE
Arlington Hills Community Center
03.2015 - 08.2022
- Made outbound calls to obtain account information
- Developed strong customer relationships to encourage repeat business
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Used proven techniques to de-escalate angry customers during telephone interactions
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Internship Student
Xcel Energy
06.2017 - 08.2017
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sorted, organized, and maintained files.
- Interacted with customers by phone, email, or in-person to provide information.
ZOO CREW MEMBER
Arlington Hills Community Center
05.2016 - 08.2016
- Administered medications to animals
- Cleaned and restocked housing and habitats
- Followed precise feeding instructions and schedules for animals under care
- Assisted with medical procedures by overseeing medication administration and provided specialized follow-up care
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associate of Arts - Management Information System(MIS)
Metropolitan State University
Saint Paul, MN05.2025
High School Diploma -
Como Park Senior High School
06.2020
Skills
- Quality Control
- Analytical Thinking
- Data Analysis
- Laboratory Terminology
- Report and Technical Writing
- File and Record Keeping
- Culture Maintenance
- Equipment Setup
- Team Collaboration
- Attention to Detail
- Workflow Coordination
- Verbal and Written Communication
- Positive Attitude
- Laboratory experience
- Technical writing
- Customer service
- Data analysis skills
- Proofreading
- Quality control
- Assembly
- Cold calling
Languages
English
Somali
Timeline
LAB TECHNICIAN
up north plastics
10.2022 - 01.2023
Internship Student
Xcel Energy
06.2017 - 08.2017
ZOO CREW MEMBER
Arlington Hills Community Center
05.2016 - 08.2016
CUSTOMER SERVICE REPRESENTATIVE
Arlington Hills Community Center
03.2015 - 08.2022
Associate of Arts - Management Information System(MIS)
Metropolitan State University
High School Diploma -
Como Park Senior High School
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