Ayva Gonzalez- Kraft
SUGAR GROVE,IL
Summary
I learned how to work fluidly with many different types of people, being able to sell and have conversations and interactions under control. I thoroughly enjoy conversing with customers and getting to briefly know them so I can provide educated suggestions towards their interests. I also love clothes and fashion so I'm able to provide a wide range of knowledge to customers who need help. What I love more than clothes, is the chance to communicate with others and help wherever I can. I can help guide others in decision-making and have the knowledge to help them with their questions and concerns. I pride myself in friendly conversation as if I know no stranger, as I find it supports comfortable customer-employee conversations.
Overview
2
2
years of professional experience
Work History
Brand Representative
Abercrombie & Fitch
Aurora, Illinois
08.2023 - Current
- Achieved sales goals through established sales techniques and creative communication skills
- Uncovered brand advocacy opportunities by engaging, educating and befriending customers
- Collaborated with team members to align department goals, processes and procedures
Education
Diploma -
Kaneland High School
Maple Park, Illinois05.2024
Skills
- Product demonstrations
- Good communication
- Product knowledge
- Time management
- Patience and empathy
- Customer service excellence
- Conflict resolution
- Customer engagement
Languages
- English, Native
- Spanish, Advanced
Timeline
Brand Representative
Abercrombie & Fitch
08.2023 - Current
Diploma -
Kaneland High School
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