Ayva Stauts
Reno,NV
Summary
Resourceful Counter Agent and Sales Associate known for high productivity and efficient task completion. Specialized in customer service, conflict resolution, and time management skills. Excel in communication, adaptability, and problem-solving to enhance customer satisfaction and streamline operations.
Overview
2
2
years of professional experience
Work History
GeekSquad Counter Agent /Sales Associate
Best Buy
Sparks, NV
06.2024 - Current
- Provided a positive customer experience by being friendly and efficient during check-in and check-out of appointments.
- Exceeded expectations by going the extra mile to achieve quality work through thoughtful inquiries, active listening, and meticulous documentation.
- Rapidly acclimated to unfamiliar information and technologies, consistently seeking knowledge on-the-job.
- Consistently gain customer loyalty through educating the benefits of the Plus and Total Tech program.
Guest Experience Supervisor
Lululemon
Reno, Nevada
02.2024 - 06.2024
- Analyzed store metrics using Power BI, setting daily performance targets for store enhancement.
- Demonstrated reliable performance in managing opening and closing procedures as a keyholder.
- Developed effective staff placement and break schedules that maximized productivity.
- Investigated guest complaints and utilized critical thinking to foster expedient resolution.
- Oversaw our nightly inventory team to handle sizable shipments of merchandise and developed a strategy to ensure efficiency.
Shift Supervisor
Main Street Burger
Meridian, ID
02.2024 - 05.2024
- Handled all aspects of store operation as sole manager on duty.
- Provided on-the-job training to new staff members.
- Conducted weekly inventory of supplies, equipment, and food items.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Retail Sales Associate
Victorias Secret
Boise, ID
10.2022 - 02.2023
- Utilized credit card programs to build customer loyalty resulting in my promotion to Loyalty Lead.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Organized backroom storage areas for efficient retrieval of stock items during peak business times.
Education
Bachelor of Science - Psychological Science
University of Nevada - Reno
Reno05-2025
Bachelor of Arts - Psychology
Boise State University
Boise, IDSkills
- Inventory Control
- Delegation skills
- Sales Strategies
- Floor Leading
- Metric Analysis through Power BI
- Interpersonal Communication
Timeline
GeekSquad Counter Agent /Sales Associate
Best Buy
06.2024 - Current
Guest Experience Supervisor
Lululemon
02.2024 - 06.2024
Shift Supervisor
Main Street Burger
02.2024 - 05.2024
Retail Sales Associate
Victorias Secret
10.2022 - 02.2023
Bachelor of Science - Psychological Science
University of Nevada - Reno
Bachelor of Arts - Psychology
Boise State University