Aza-Rei Simms
Katonah
Summary
Dedicated customer service professional with over 10 years of experience in customer relationship management and multi-task management. Proven ability to resolve complex issues and enhance customer satisfaction through effective communication and collaboration across departments. Dedicated Customer Service Representative with a proven track record in complaint resolution and customer relationship management. Committed to delivering high customer satisfaction and timely solutions.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Freedom Care
New Hyde Park
03.2015 - 11.2025
- Assisted clients with inquiries and provided product information.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Created spreadsheets for data entry, tracking and analysis.
- Collaborated with other departments to coordinate data entry tasks.
- Processed large volumes of data efficiently and accurately.
Education
High School Diploma -
White Plains High
White Plains, NY06-2004
Skills
- Customer relationship management
- Complaint resolution
- Record keeping
- Product knowledge
- Cross-department collaboration
- Communication strategies
- Customer service
- Multi-task management
- Critical thinking
- Punctuality and reliability
- Call center operations
- Data entry
Timeline
Customer Service Representative
Freedom Care
03.2015 - 11.2025
High School Diploma -
White Plains High