Azadeh Renfrow
Summary
Resourceful professional in tax regulation and enforcement, known for high productivity and efficiency in task completion. Possess specialized skills in tax compliance evaluation, debt collection strategies, and regulatory knowledge application. Excel in critical thinking, problem-solving, and communication, ensuring successful navigation through complex cases with precision and clarity.
Overview
13
13
years of professional experience
Work History
Supervisory Tax Examining Technician
Dept of Treasury
Philadelphia
07.2023 - 09.2025
- Call center in bound
- Initiate and monitor installment agreements
- Supervised tax examiners to ensure compliance with federal tax regulations.
- Assisted in resolving taxpayer inquiries and issues effectively.
- Monitored workflow to enhance team productivity and efficiency.
- Responds to taxpayer's inquiries regarding preparation of a variety of tax returns, related schedules, and other documentation
- Resolves account inquiries (advises taxpayers of enforcement actions)
- Manages sensitive case problems designated as requiring special case handling
- Secures payment of delinquent taxes and filing of delinquent returns
- Analyzes and resolves tax processing problems
Medicare Customer Service Representative
Independence Blue Cross
Philadelphia
07.2022 - 12.2022
- Answered member inquiries
- Provided insurance activity /inactivity
- Update member demographics
- Assisted customers with Medicare inquiries and explained coverage options.
- Educated members about benefits, services, and enrollment procedures.
- Maintained accurate records of customer interactions and service requests.
- Handled escalated calls and ensured customer satisfaction throughout the process.
- Answered incoming calls from Medicare beneficiaries, providing them with information regarding their benefits.
Scheduler
Abington Jefferson Hospital
01.2019 - 01.2022
- Prepared new patient accounts
- Processed insurance verification for all patients
- Scheduled all radiology modality services
New Patient Coordinator RADONC
Penn Medicine
Philadelphia
05.2015 - 07.2019
- Functioned as a PSA, FSR and AA for multi-specialty practices
- Documented and processed referrals for specialty and primary care using Navi-net.
- Managed patient records using electronic health record systems.
- Served as a liaison between physicians, nurses, technicians and other medical personnel when coordinating appointments for specialty treatments.
Administrative Assistant
Northwestern Human Services
01.2013 - 01.2016
- Coordinated financial records, budget planning
- Maintained patient records
- Managed patient self-medication administration
Medical Office Assistant
Thomas Jefferson Health System
01.2013
- Documented patient data electronically
- Supported physicians and office staff for patient centered care
Education
medical coding and billing certification - Medical office, account verification, electronic health records.
Temple University
high school diploma - General high school courses
bishop mcdevitt high school
Skills
- EPIC
- Microsoft Office
- Typing 60 WPM
- Navinet
Timeline
Supervisory Tax Examining Technician
Dept of Treasury
07.2023 - 09.2025
Medicare Customer Service Representative
Independence Blue Cross
07.2022 - 12.2022
Scheduler
Abington Jefferson Hospital
01.2019 - 01.2022
New Patient Coordinator RADONC
Penn Medicine
05.2015 - 07.2019
Administrative Assistant
Northwestern Human Services
01.2013 - 01.2016
Medical Office Assistant
Thomas Jefferson Health System
01.2013
medical coding and billing certification - Medical office, account verification, electronic health records.
Temple University
high school diploma - General high school courses
bishop mcdevitt high school