Jessica Scalisi
HERNANDO,MS
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Supervisory Tax Examining Technician
Internal Revenue Service, IRS
01.2007 - 06.2010
- Enhanced tax compliance by conducting thorough examinations of individual and business tax returns.
- Streamlined processing efficiency by implementing and overseeing automated systems for tax return examination.
- Managed a team of tax examining technicians, providing guidance and support to ensure accurate and timely completion of tasks.
- Reduced errors in tax filings through careful review and evaluation of taxpayer documentation.
- Monitored employee performance, providing feedback and coaching to improve overall productivity and accuracy.
- Maintained confidentiality while handling sensitive taxpayer information according to federal guidelines.
- Collaborated with upper management on special projects related to improving department efficiency or addressing emerging challenges faced by the organization in taxation matters.
Civil Affairs Specialist
United States Army Reserve
09.2001 - 06.2008
- Improved community relations by effectively liaising between military and civilian authorities during operations.
- Enhanced cooperation among diverse groups by organizing and leading community meetings for conflict resolution.
- Developed comprehensive civil affairs plans to support military objectives in various operational environments.
- Facilitated the delivery of essential services by coordinating with local governments and non-governmental organizations.
Veterans Service Representative
Disabled American Veterans
04.2004 - 01.2007
- Enhanced veteran support by efficiently reviewing and processing claims and benefit applications.
- Streamlined case management for quicker resolutions, utilizing strong organizational skills and attention to detail.
- Improved communication with veterans by providing empathetic listening and clear explanations of benefits and procedures.
- Increased accuracy in benefit determinations by thoroughly researching military records, medical documentation, and other relevant materials.
- Conducted comprehensive interviews with veterans to gather necessary information for accurate benefit assessment.
- Maintained up-to-date knowledge of federal regulations, policies, and procedures related to veteran benefits administration.
- Provided detailed guidance on navigating complex VA systems for veterans seeking assistance with disability compensation or pension claims.
- Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
Lead Tax Examiner
Internal Revenue Service, IRS
07.2000 - 10.2002
- Increased accuracy of tax calculations by applying advanced knowledge of federal, state, and local tax laws.
- Managed workload effectively through prioritization of tasks based on urgency, complexity, and deadline requirements.
- Facilitated smooth communication between taxpayers and the IRS by addressing inquiries professionally and providing clear explanations regarding examination results.
Automated Logistical Specialist (92A)
United States Army
02.1996 - 01.2000
- Streamlined logistics processes by implementing automated systems, resulting in increased efficiency and reduced errors.
- Maintained accountability for millions of dollars'' worth of equipment, ensuring proper storage and tracking procedures were followed.
- Supervised maintenance schedules for vehicles and equipment within the unit''s fleet, ensuring optimal functionality throughout deployment periods.
- Created and maintained records, which included stock lists, inventory and material counts.
- Optimized resource allocation during deployments by analyzing requirements and adjusting priorities as needed.
Education
BBA - Business
American Public University System
Charles Town, WV11-2024
High School Diploma -
Lincoln High School
Philadelphia, PA06-1995
Skills
- Deadline Management
- Staff Development
- Adaptability
- Attention to Detail
- Time Management
- Case Management
- Team Leadership
References
References available upon request.
Timeline
Supervisory Tax Examining Technician
Internal Revenue Service, IRS
01.2007 - 06.2010
Veterans Service Representative
Disabled American Veterans
04.2004 - 01.2007
Civil Affairs Specialist
United States Army Reserve
09.2001 - 06.2008
Lead Tax Examiner
Internal Revenue Service, IRS
07.2000 - 10.2002
Automated Logistical Specialist (92A)
United States Army
02.1996 - 01.2000
BBA - Business
American Public University System
High School Diploma -
Lincoln High School