JOANNA De La Cerda
Years of experience with federal service
Delivered enhanced service delivery and accountability through effective staff supervision and early issue resolution. Focused on building high-performing teams while strengthening compliance and streamlining operations. Experienced with tax examination and team supervision, ensuring compliance with tax regulations. Utilizes expertise in tax law to streamline processes and enhance efficiency. Knowledge of collaborative team management and effective problem-solving. Professional with strong track record in tax examination and compliance. Proven ability to lead teams, adapt to changing requirements, and ensure accurate tax assessments. Known for excellent analytical skills, problem-solving abilities, and effective communication. Focused on delivering results and fostering collaborative environments. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Work History
Supervisory Tax Examining Technician
10 Years 6 Months- Managed daily operations to align staff assignments with service standards and workload priorities.
- Coached team members on procedures, accuracy, and policy compliance.
- Monitored performance trends, resolving issues before they affected service delivery.
- Scheduled coverage to maintain workflow continuity across shifting operational demands.
- Reviewed casework for completeness, ensuring adherence to federal guidelines and internal controls.
- Escalated complex issues promptly, coordinating resolution with cross-functional stakeholders.
- Implemented process improvements that reduced delays and strengthened accountability.
- Led staff through change, reinforcing consistency, communication, and operational discipline.
- Fostered a positive team culture that encouraged collaboration, innovation, and high-quality workmanship among all staff members.
- Maximized operational efficiency by identifying redundancies in workflows then implementing lean manufacturing principles throughout the facility where applicable.
- Collaborated with other department managers to achieve cross-functional goals and improve overall company performance.
- Trained staff on tax law procedures, input standards, and quality control requirements.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
- Monitored employee performance, providing feedback and coaching to improve overall productivity and accuracy.
- Prepared reports for management, tracking unit performance, trends, and unresolved examination issues.
Correspondence Tax Examiner
6 Years 9 Months- Interpreted tax law provisions to support precise assessment and examination decisions.
- Reviewed tax returns for accuracy, identifying discrepancies and enforcing regulatory compliance.
- Verified supporting documentation against filed returns to confirm reported income, deductions, and credits.
- Prepared adjustment recommendations after analyzing records, calculations, and taxpayer submissions.
- Communicated deficiency findings and resolution requirements to taxpayers and internal stakeholders.
- Guided junior examiners on review procedures, documentation standards, and compliance requirements.
- Communicated with taxpayers in writing and by telephone.
- Managed high-volume caseloads, maintaining organization and prioritization to meet tight deadlines.
- Maintained up-to-date understanding of changing tax codes by attending professional development seminars and training sessions regularly.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
- Kept case data and contact information up to date to expedite proceedings.