Azael Piña
Arlington,TX
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
3
3
years of professional experience
Work History
Senior Assistant Store Manager
Caliber Carwash
06.2023 - Current
- Oversaw and managed operational and financial projects to deliver on time and within budget limitations.
- Created and maintained safe and secure work environments for employees.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Assistant Manager
Caliber Carwash
05.2023 - 06.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Customer Service Attendant
Caliber Carwash
09.2020 - 05.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
Team Member
Accesso
08.2020 - 05.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
High School Diploma -
Bowie High School
Arlington, TX05.2023
Skills
- Stock Management
- Business Development
- Department Oversight
- Store Organization
- POS Systems Operations
- Staff Supervision
- Problem-Solving
- Strategic Planning
- Time Management
- Flexible Schedule
Mobile Detailing Business
I detail cars on my free time.
Timeline
Senior Assistant Store Manager
Caliber Carwash
06.2023 - Current
Assistant Manager
Caliber Carwash
05.2023 - 06.2023
Customer Service Attendant
Caliber Carwash
09.2020 - 05.2022
Team Member
Accesso
08.2020 - 05.2023
High School Diploma -
Bowie High School
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