Azael Reyes Vega
Killeen,TX
Summary
Reliable and adaptable individual with strong work ethic and positive attitude. Knowledge of inventory management and customer service, with skills in handling stock and assisting customers. Capable of maintaining organized and efficient workspace to ensure smooth operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Overnight Associate
Lowes
08.2024 - Current
- Completed assigned tasks in a timely manner, contributing to overall efficiency of overnight operations.
- Improved store organization by efficiently stocking shelves and arranging merchandise during overnight shifts to be ready and available for customers the next day.
- Provided valuable input during team meetings, sharing ideas for process improvements and innovative solutions for common challenges faced during overnight shifts.
- Working the freight from the trucks that arrive during the day.
- Operating a forklift during my shift productively.
- Supported smooth store opening processes by completing all necessary tasks before morning shift arrival.
- Streamlined the restocking process by organizing incoming shipments based on departmental needs and priorities.
- Collaborated closely with daytime staff to ensure seamless transition of responsibilities between shifts.
Department Supervisor
Lowes
04.2023 - 08.2024
- Started off as an associate and was quickly promoted to a team lead and was shortly promoted again to a department supervisor.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of employees, delegated tasks and held each employee accountable for completing assignments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Enhanced department efficiency by implementing new strategies.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during busy periods to alleviate staffing shortages.
Customer Service Lead
Burlington
05.2022 - 02.2023
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Counting and verifying the stores deposit, making change orders to ensure adequate cash supply and counting the registers.
- Have stocking experience and worked in receiving if needed and was often asked to head to other Burlington stores in the area to assist with their team.
- Inventory experience
Education
High School Diploma -
Shoemaker High School
Killeen, TX05-2022
Skills
- Stocking proficiency
- Merchandising expertise
- Loading and unloading
- Maintaining safety
- Stock replenishment
- Multitasking
- Reliability
- Organization
- Team building
- Conflict Resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
Drivers License
Certified Forklift Operator
Certified Order Picker/Certified Star Wars Operator
Timeline
Overnight Associate
Lowes
08.2024 - Current
Department Supervisor
Lowes
04.2023 - 08.2024
Customer Service Lead
Burlington
05.2022 - 02.2023
High School Diploma -
Shoemaker High School
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