Azalea Bennett

Boothbay Harbor

Summary

Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in excellent customer services, payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences. An experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish good relationships with patrons and deliver memorable experiences.

Overview

years of professional experience

Work History

Server /Cocktail Bartender

Jacci Jones

Naples

12.2024 - Current

Provided exceptional service to high volume of daily customers.
Took reservations and to-go orders to streamline process for both customer and restaurant.
Operated POS terminals to input orders, split bills and calculate totals.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Barista /Assistant Manager

Rebeca Nantz

Blue Ridge

05.2024 - 11.2024

Assisted in the preparation of baked goods including muffins, cookies, scones, prepackaged foods.
Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
Was trusted to run entire front of house alone, running the POS systems, drive through lane, and online orders.
Memorized recipes for specialty coffee beverages and seasonal offerings.

Server Trainer

Brannan Mathis

Blue Ridge

12.2023 - 10.2024

Monitored, evaluated and recorded training activities or program effectiveness.
Provided ongoing coaching and feedback to new servers, facilitating a smooth transition to their roles.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Performed opening and closing duties such as setting up the dining area, restocking supplies.
Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Head Food Runner

Melissa Neel

Boothbay Harbor

04.2020 - 08.2022

Maintained cleanliness and organization of serving stations and dining areas.
Made friendly conversation with customers to provide enjoyable bar experience.
Resolved guest complaints to maintain complete customer satisfaction.
Maintained knowledge of menu items and daily specials to answer customer inquiries.
Helped in training new food runners, sharing best practices and operational knowledge.
Monitored food quality before serving, ensuring all dishes met establishment standards.
Supported the kitchen staff by restocking supplies and preparing ingredients during peak times.

Education

High School Diploma -

Union County Highschool

Blue Ridge, Georgia

05-2024

Skills

Customer service
Food safety
Point of sale
Team collaboration
Menu knowledge
Liquor, wine, and food service
Beverage preparation
Hospitality service expertise

Task prioritization
POS operation
High volume dining
Responsible beverage service
Safe food handling
Sales techniques
Quality control
Guest engagement

Timeline