Azalea Panzo
Houston,TX
Summary
Dedicated to contributing to the advancement of healthcare through effective information management. Experience includes working with eletronic health records, data entry, software program proficiencies, and excellent customer service. Committed to ensuring that health data is not just collected but utilized to its fullest potential for improving patient care and optimizing healthcare processes.
Overview
6
6
years of professional experience
Work History
Provider Service Representative
Sutherland
12.2022 - 01.2024
- Work knowledge of Medicaid program rules and regulation
- Provide provider inquiries, such as eligibility and benefits verification, provider contracting status, coordination of benefits status determination, and prior authorization submission or status
- Provided excellent customer service to clients regarding their insurance coverage and billing inquiries.
- Assisted customers in navigating the online portal for self-service requests.
- Verified accuracy of submitted documentation prior to processing claims or services rendered.
- Answered incoming calls from clients and routed them to appropriate personnel for further assistance.
- Adhered to all applicable laws, regulations, standards, and procedures when interacting with customers and providers.
- Developed relationships with new providers by providing guidance on how to use our systems, processes, and policies.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Leveraged software skills to input and compile data gathered from various sources.
Abuse Prevention Specialist
Amazon
05.2020 - 01.2021
- Promoted excellent customer service by cultivating long-term relationships with vendors and customers
- Managing incoming calls and authenticate customer information on our database to ensure accuracy and to minimize schemes / frauds
- Maintain strong relationship with colleagues and supervisors despite working 100% virtual.
Medical Records Retrieval Specialist
Ciox Health
06.2018 - 03.2020
- I had an excellent attendance record
- Entered patient insurance, demographic and health information into software and confirmed records.
- Managed workflow processes associated with medical record retrieval activities.
- Pulled patient files and forwarded to appropriate offices for processing.
- Safeguarded medical records to maintain patient confidentiality.
- Utilized a variety of software programs such as EHRs and Medical Record Indexing Systems to access patient data quickly and accurately.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
Education
Bachelor of Science in Health Information Management -
Texas State University
Associate of Applied Science in Health Information Management -
San Jacinto College
Skills
- Excellent Customer service
- Highly organized
- Attention to Detail
- Microsoft Office suites
- Medical Terminology Knowledge
- Policies and Procedures Adherence
- Patient Medical Records Maintenance
- HIPAA Compliance
- EMR Systems
- ICD-10 Coding
Accomplishments
- Clinical Intern experience: Connally Memorial Hospital (Spring 2022) / Kindred Hospital (Spring 2019)
- Organization: Healthcare Information Management System Society (HIMSS)- Nov 2019 to present
- Awards- HIMSS Austin Chapter scholarship
References
Available upon request.
Timeline
Provider Service Representative
Sutherland
12.2022 - 01.2024
Abuse Prevention Specialist
Amazon
05.2020 - 01.2021
Medical Records Retrieval Specialist
Ciox Health
06.2018 - 03.2020
Bachelor of Science in Health Information Management -
Texas State University
Associate of Applied Science in Health Information Management -
San Jacinto College
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