Azalea Richardson
Atlanta ,GA
Summary
Organized medical office professional skilled in managing patient schedules and conducting insurance verification. Strong background in providing customer service in fast-paced environments and collaborating with multidisciplinary teams to enhance patient care. Detail-oriented with a focus on operational efficiency and patient satisfaction.
Overview
9
9
years of professional experience
Work History
Medical Support Specialist
Concentra Medical Center
Atlanta, GA
09.2025 - Current
- Assisted orthopedic specialists with patient care and clinical procedures to enhance treatment outcomes.
- Prepared injections and medications per healthcare provider instructions.
- Dispense medications according to established clinical protocols.
- Updated and maintained accurate patient medical records and documentation to ensure compliance and continuity of care.
- Room patients, obtain necessary information, and prepare them for provider visits.
- Answer multi-line phones, assist patients with questions, and support scheduling needs.
- Clean and prepare examination rooms to maintain a safe and organized clinical environment.
- Collaborated with providers and clinical staff to streamline patient flow and enhance quality of care.
FRONT OFFICE MEDICAL ASSISTANT
Nevada Pediatric Specialist
Las Vegas, Nevada
01.2022 - 08.2025
- Utilized electronic medical records (EMR) system to streamline documentation and enhance patient care.
- Skilled in handling multi-line phone systems and scheduling appointments efficiently.
- Managed front desk operations, ensuring smooth patient flow and delivering exceptional customer service.
- Handled multi-line phone systems and scheduled appointments efficiently, optimizing front office efficiency.
- Experienced in electronic medical records (EMR) system and medical office administrative duties.
- Knowledgeable in using computer programs for data entry and document processing.
MEDICAL ASSISTANT/ RECEPTIONIST
Bright Futures Pediatrics
Las Vegas, Nevada
07.2021 - 01.2022
- Conducted patient assessments, administered medications, and provided wound care to enhance patient recovery in clinical settings.
- Conducted patient assessments, administered medications, and provided wound care in clinical settings.
- Accurately recorded patient vital signs and documentation.
- Utilized medical terminology and abbreviations to ensure precise documentation.
- Recorded patient vital signs and documentation to ensure accurate medical records.
FRONT OFFICE RECEPTIONIST
Ten Lifestyle Management
San Francisco, California
01.2019 - 07.2021
- Skilled in providing exceptional customer service and resolving inquiries and issues promptly.
- Utilized various software programs to manage bookings, payments, and records efficiently.
- Managed multi-line phone system, directed calls, and provided excellent customer service.
- Managed busy reception area, demonstrating strong multitasking skills to ensure smooth operations.
- Organized office supplies and handled mail while assisting with administrative tasks to maintain office efficiency.
- Familiar with using various software programs to manage bookings, payments, and records.
- Greeted customers warmly at the reception desk. with a friendly smile and provided exceptional customer service.
- Directed guests to their designated locations with clear guidance. to their destination with clear and concise instructions.
BEAUTY ADVISOR/ STORE ASSOCIATE
Sally Beauty
02.2018 - 01.2019
- Provided exceptional customer service by building rapport with clients and meeting their needs.
- Organized and participated in beauty events to promote products and services.
- Cash handling: Managed daily transactions ensuring accuracy and excellent customer service.
- Inventory management: Maintained accurate stock levels and conducted regular stock checks.
- Customer service: Provided friendly and knowledgeable assistance to customers, resolving issues effectively.
Education
MEDICAL ASSISTANT DIPLOMA -
UEI College
Las Vegas, NVSkills
- Patient care
- Clinical assistance
- Medication dispensing
- Vital signs
- EMR systems
- EMR charting
- Medical terminology
- Data entry
- Scheduling
- Organization
- Attention to detail
- Problem-solving
- Patient communication
- Patient intake
- Lab procedures
LANGUAGES
English | Native
Timeline
Medical Support Specialist
Concentra Medical Center
09.2025 - Current
FRONT OFFICE MEDICAL ASSISTANT
Nevada Pediatric Specialist
01.2022 - 08.2025
MEDICAL ASSISTANT/ RECEPTIONIST
Bright Futures Pediatrics
07.2021 - 01.2022
FRONT OFFICE RECEPTIONIST
Ten Lifestyle Management
01.2019 - 07.2021
BEAUTY ADVISOR/ STORE ASSOCIATE
Sally Beauty
02.2018 - 01.2019
MEDICAL ASSISTANT DIPLOMA -
UEI College