Azalea Wheeler
San Antonio,Texas
Summary
Dynamic and results-oriented professional with extensive experience at KENS TV 5-CBS, excelling in customer service and office management. Proven ability to resolve conflicts with empathy and efficiency, while expertly managing multi-phone systems. Committed to enhancing client satisfaction and fostering loyalty through exceptional support and organizational skills.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Receptionist/Executive Assistant
KENS TV 5- CBS
12.1998 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Customer Service Representative
HEB Grocery Store
10.1988 - 11.1998
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Medical Computer Specialist - Medical Informatics
San Antonio College
San Antonio, TX06.1991
Skills
Multi-phone line system
Public relations
Office skills
Team player
Certification
MICROSOFT WORD, 10-KEY BY SIGHT, MEDICAL CODING, MEDICAL TERMINOLOGY, SUPPLY MANAGEMENT /INVENTORY, MULTI PHONE SYSTEM PBX OPERATIONS AND PUBLIC RELATIONS.
Timeline
Receptionist/Executive Assistant
KENS TV 5- CBS
12.1998 - 03.2024
Customer Service Representative
HEB Grocery Store
10.1988 - 11.1998
Medical Computer Specialist - Medical Informatics
San Antonio College
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