Deidre Rodriguez-Ahumada
Hutto,TX
Summary
Dynamic and detail-oriented professional with over 15 years of customer service experience at JCPenney and Ascension Seton Medical Center Austin. Proven expertise in cash handling and insurance verification, complemented by exceptional communication skills. Committed to enhancing client satisfaction and operational efficiency through meticulous attention to detail and proactive problem-solving.
Overview
18
18
years of professional experience
Work History
Patient Registration Representative
Ascension Seton Medical Center Austin
Austin, TX
09.2018 - 08.2022
- Managed patient intake processes, verifying insurance information and collecting necessary documentation.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Receiving/Merchandise Pricing and Signing Lead
JCPenney
Round Rock, TX
05.2014 - 06.2018
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Ensured customer satisfaction through precise execution of pricing changes, promotional signage, and markdowns in a timely manner.
- Utilized various equipment such as forklifts and pallet jacks safely while loading/unloading deliveries, reducing potential accidents in the workplace.
- Oversaw daily operations of receiving area, ensuring timely unloading and distribution of goods to appropriate locations.
Scheduling Coordinator
Hands On Flooring
Austin, TX
03.2013 - 04.2014
- Developed and maintained scheduling systems to enhance workflow efficiency.
- Collaborated with sales representatives to ensure accurate project scope, resulting in smooth installations and satisfied clients.
- Coordinated installation schedules to optimize resource allocation and minimize delays.
- Acted as liaison between clients and internal teams to address any concerns or requests throughout the installation process, fostering strong client relationships and repeat business.
- Collected deposits and outstanding payments, ensuring timely resolution of customer accounts.
Salon Receptionist
JCPenney
Austin, TX
02.2009 - 09.2012
- Managed appointment scheduling and calendar coordination for stylists and clients.
- Provided exceptional customer service to enhance client satisfaction and retention.
- Processed payments and handled cash transactions with accuracy and efficiency.
- Maintained organized reception area, ensuring a welcoming environment for clients.
- Assisted in inventory management, tracking supplies, and ordering products as needed.
Sales Associate
JCPenney
Austin, TX
08.2004 - 02.2009
- Delivered exceptional customer service to enhance shopping experience and foster customer loyalty.
- Assisted in visual merchandising to optimize product displays and drive sales.
- Maintained accurate inventory levels through regular stock checks and replenishment processes.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Trained new associates on company policies, procedures, and customer service standards.
Education
High School Diploma -
Reagan High School
Austin, TXSkills
15 years Customer service
Cash handling expertise
POS system operation
Cash drawer management
HIPAA compliance
Insurance verification
Phone etiquette
Timeline
Patient Registration Representative
Ascension Seton Medical Center Austin
09.2018 - 08.2022
Receiving/Merchandise Pricing and Signing Lead
JCPenney
05.2014 - 06.2018
Scheduling Coordinator
Hands On Flooring
03.2013 - 04.2014
Salon Receptionist
JCPenney
02.2009 - 09.2012
Sales Associate
JCPenney
08.2004 - 02.2009
High School Diploma -
Reagan High School