Azalia irving
Memphis,TN
Summary
Accomplished Front Office Manager with a proven track record at Days Inn Hotel, adept in workflow coordination and exceptional communication. Excelled in enhancing guest satisfaction and streamlining operations, ensuring compliance with all regulations. Skilled in financial reporting and team leadership, significantly improving service delivery and operational efficiency.
Overview
8
8
years of professional experience
Work History
Front Office Manager
Days Inn Hotel
Memphis, TN
02.2022 - 09.2024
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
Front Desk Supervisor
Clarion Inn
Southaven, MS
01.2017 - 02.2022
- Monitored the front desk staff to ensure proper customer service was provided.
- Provided support to guests with check-in and check-out procedures.
- Greeted and welcomed guests in a friendly, professional manner.
- Resolved customer complaints promptly and efficiently.
- Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
Education
High School Diploma -
Woodale High School
Memphis05-2015
Skills
- Office correspondence
- Oral and writing communication
- Documentation and control
- Proposal Writing
- Workflow Coordination
- Policy and procedure modification
- Reception operations
- Workflow Planning
- Financial Reporting
- Exceptional communication
Timeline
Front Office Manager
Days Inn Hotel
02.2022 - 09.2024
Front Desk Supervisor
Clarion Inn
01.2017 - 02.2022
High School Diploma -
Woodale High School
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