Azan Ali
Queens
Summary
Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.
Overview
2026
2026
years of professional experience
Work History
Customer Service
Originals Pizza
12.2024 - Current
- Led team to enhance customer satisfaction through effective communication and service strategies.
- Developed training programs for staff, improving service delivery and operational efficiency.
- Implemented feedback system to identify improvement areas, increasing responsiveness to customer needs.
- Streamlined complaint resolution process, reducing response time and enhancing customer loyalty.
Immigration Services Assistant & Translator
Self-employeed
2024 - Current
- Coordinated communication between clients and service providers to enhance overall satisfaction.
- Managed client inquiries, providing timely responses and resolving issues effectively.
- Drafted common document templates to reduce time spent creating documents from scratch.
Shift Leader
Coldstone Creamy
01.2024 - 12.2024
- Supervised daily operations, ensuring adherence to quality standards and customer satisfaction.
- Trained and mentored team members on product preparation and service excellence.
- Implemented workflow improvements to enhance efficiency during peak hours.
- Monitored inventory levels, coordinating timely replenishment of supplies and ingredients.
Loan Applicant
Grameen Bank
03.2023 - 11.2023
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
Associate of Science - Business Administration
Govt Kadam Rasul College
Narayanganj, Dhaka, Bangladesh02.2023
Skills
- Customer service
- Problem-solving
- Customer focused
- Training and mentoring
- Time management
- Cash handling
- Complaint resolution
- Retail sales customer service
Languages
Bengali
Native or Bilingual
Hindi
Full Professional
Urdu
Full Professional
Spanish
Limited Working
Timeline
Customer Service
Originals Pizza
12.2024 - Current
Shift Leader
Coldstone Creamy
01.2024 - 12.2024
Loan Applicant
Grameen Bank
03.2023 - 11.2023
Immigration Services Assistant & Translator
Self-employeed
2024 - Current
Associate of Science - Business Administration
Govt Kadam Rasul College