Azandrial Allison
Floresville,TX
Summary
Dynamic Customer Care Manager with a proven track record at CWW LLC., enhancing customer satisfaction and retention through exceptional service and quality control. Skilled in problem-solving and computer skills, adept at building relationships and implementing effective support strategies. Achieved significant improvements in customer care, demonstrating adaptability, excellent communication, and a positive attitude.
Overview
6
6
years of professional experience
Work History
Customer Care Manager
CWW LLC.
1078 SH-304
04.2023 - Current
- Implemented effective quality control measures to minimize errors and ensure high standards of service.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Created customer support strategies to increase customer retention.
Veterinary Receptionist
Rose Rock Veterinary Hospital And Pet Resort
400 24th Ave NW, Norman, OK 73069
11.2020 - 12.2020
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
Veterinary Receptionist
West Ridge Animal Hospital
8235 W 20th St, Greeley, CO 80634
08.2018 - 01.2019
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Entered data from pet records and office visits into computer system.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
Education
No Degree - Aviation
Aims Community College
Greeley, CO05.2021
High School Diploma -
Highland High School
Ault, CO05.2018
Skills
Customer Relations
Customer Service
Positive Attitude
Problem-Solving
Time Management
Problem-solving abilities
Multitasking
Reliability
About Me
Im Zandi, 24 years old with a passion for adventure. I have moved around a lot and lived in not only Texas, but Colorado, Wisconsin and Oklahoma. I enjoy spending time with my family as well as all my little fur babies! I have a lot of passions such as poetry, dancing, singing, listening to music, doing crafts, and reading to name a few. I happen to love people. I think that makes me want to help and be kind whenever i can. You don't lose anything by being kind.
Timeline
Customer Care Manager
CWW LLC.
04.2023 - Current
Veterinary Receptionist
Rose Rock Veterinary Hospital And Pet Resort
11.2020 - 12.2020
Veterinary Receptionist
West Ridge Animal Hospital
08.2018 - 01.2019
No Degree - Aviation
Aims Community College
High School Diploma -
Highland High School