Azaria Leak
Winston-Salem,NC
Summary
I've significantly improved operational standards in every role undertaken. Kind Caregiver with experience addressing physical and emotional needs. coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client need. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Caregiver
Cornerstone Caregiving
Winston-Salem, NC
08.2024 - Current
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Monitored vital signs including blood pressure, temperature and pulse rate.
Resident Assistant
Forest Heights Assisted Living
Winston-Salem, NC
04.2023 - 09.2023
- Assist resident with every day task
- Supervised and monitored activities of residents in the dormitory to ensure compliance with rules and regulations.
- Transported residents to activities and meals.
- Maintained clean and well-organized environment for client happiness and safety
- Aided residents with ambulation or walker, cane and wheelchair use.
Cashier
Lowe's Home Improvement
Winston-Salem, NC
02.2022 - 04.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies
Benefits Specialist
Talent Bridge
Charlotte, NC
11.2021 - 02.2022
- Verify insurance companies to assist the needs of patients
- Assist patients with benefits and coverages
- Calling providers to get information on patients
- Accessing patients insurance such as copay /coinsurance
Security Guard
Allied Universal
Winston-Salem, NC
02.2019 - 10.2021
- Enforced safety regulations and monitored access control points.
- Conducted daily security patrols of assigned areas.
- Responded to alarms, emergencies, and disturbances.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Assisted with searches of personnel, vehicles, packages.
CSR - Customer Service Representative
Alorica Calling Center
Winston-Salem, NC
06.2021 - 08.2021
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Developed strategies to improve quality of customer service delivery.
- Followed up with customers to ensure their satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
Environmental Services
Crothall Healthcare
Kernersville, NC
06.2018 - 02.2019
- Complied with OSHA standards related to environmental services operations.
- Conducted regular safety inspections of all areas serviced by Environmental Services personnel.
- Provided oversight of daily operations and staff scheduling for environmental services department.
- Performed daily assessments of Environmental Services staff to ensure quality service.
Education
Certificate - Medical Billing & Coding
Purdue University Global
Indianapolis, IN05.2019
High school diploma -
Walkertown High School
Walkertown, NC06.2017
Skills
- Billing
- Scheduling
- Receptionist
- Microsoft Word
- Microsoft
- Customer Service Skills
- Medical Billing
- Medical Coding
- ICD-10
- ICD-9
- Environmental Services
- Medical Terminology
- Hospital Experience
- CPT Coding
- Medical Records
- Medical Scheduling
- Insurance Verification
- Customer service
- Sales
- Accounting
- Cash register
- Security
- Clerical experience
- Medical office management
- Editing
- Adobe Acrobat
- Custodial experience
- Senior care
- Dementia care
- Memory care
- Commercial cleaning
- Janitorial experience
- Caregiving
- Home care
- Daily living activities assistance
Willingtorelocate
Kernersville, NC
Certification
- Medical Billing and Coding, 06/01/17 to 02/01/19
- CPR Certification
- Certified Professional Coder
- Certified Coding Specialist
Assessments
- Spreadsheets with Microsoft Excel, 05/01/22, Proficient
- Work style: Reliability, 09/01/21, Proficient
- Call center customer service, 08/01/21, Proficient
- Call center customer service, 10/01/22, Proficient
- Attention to detail, 09/01/21, Proficient
- Home health aide skills, 04/01/22, Proficient
- Administrative support professional fit, 06/01/22, Proficient
- Administrative assistant/receptionist, 12/01/21, Proficient
- Basic computer skills, 05/01/22, Proficient
- Security guard skills, 04/01/22, Proficient
- Work motivation, 04/01/22, Proficient
- Cleaner fit, 05/01/22, Proficient
- Customer focus & orientation, 09/01/21, Proficient
- Work style: Conscientiousness, 06/01/22, Proficient
Personal Information
Authorized To Work: US for any employer
Timeline
Caregiver
Cornerstone Caregiving
08.2024 - Current
Resident Assistant
Forest Heights Assisted Living
04.2023 - 09.2023
Cashier
Lowe's Home Improvement
02.2022 - 04.2023
Benefits Specialist
Talent Bridge
11.2021 - 02.2022
CSR - Customer Service Representative
Alorica Calling Center
06.2021 - 08.2021
Security Guard
Allied Universal
02.2019 - 10.2021
Environmental Services
Crothall Healthcare
06.2018 - 02.2019
Certificate - Medical Billing & Coding
Purdue University Global
High school diploma -
Walkertown High School
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