Erycka Robinson
Birmingham
Summary
Caring and compassionate medical professional, with a proven determination to consistently excel at all assigned duties, seeking to turn medical education into continuation of rewarding career with a dynamic healthcare facility.
Overview
24
24
years of professional experience
Work History
Caregiver
Elite Nursing and Rehabilitation Center
Birmingham
06.2025 - Current
- Provided personal care to clients, assisting with daily living activities.
- Developed trusting relationships with clients to enhance their comfort and well-being.
- Administered medication and monitored client health as directed by healthcare professionals.
Janitor
Universal Cleaning Solutions LLC
Birmingham
05.2025 - Current
- Maintained cleanliness of facilities by sweeping, mopping, and vacuuming floors.
- Disposed of waste responsibly while following safety and health regulations.
- Replenished cleaning supplies and equipment to ensure operational readiness.
Teacher
Son’s and Daughter’s of Salvation Mentorshp
Birmingham
04.2024 - Current
- Developed engaging lesson plans for diverse student needs.
- Facilitated classroom discussions to encourage student participation.
- Implemented educational activities aligned with curriculum standards.
Children's Church Assistant
Eastlake Church of God in Christ
Birmingham
06.2007 - Current
Service Champion
Taco Bell
Gardendale
04.2023 - 08.2023
- Provided exceptional customer service in fast-paced restaurant environment.
- Took customer orders accurately and efficiently using point-of-sale system.
- Maintained cleanliness and organization of dining area and food preparation zones.
Caregiver
Visiting Angles
Birmingham
09.2019 - 05.2021
- Provided personal care to clients, assisting with daily living activities.
- Developed trusting relationships with clients to enhance their comfort and well-being.
- Administered medication and monitored client health as directed by healthcare professionals.
Mental Health Tech
JBS Mental Health Authority
Birmingham
03.2007 - 05.2010
- Assisted with the mentally ill and intellectually challenged
- Developed and maintained effective and professional relationships with office staff
- Directed patients in simple prescribed exercises
- Performed a variety of cleaning activities
- Assisted patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
Customer Service Representative
SITEL Corporation
Birmingham
04.2006 - 09.2008
- Checked to ensure that appropriate changes were made to resolve customers' problems
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Determined charges for services requested, collect deposits or payments, or arrange for billing
- Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers
Tax Professional
H&R Block
Forestdale
10.2003 - 04.2006
- Prepared Individual tax returns for clients
- Reviewed financial records such as income statements and documentation of expenditures
- Interviewed clients to get thorough details of financial situation
- Verified totals on past forms for accuracy
- Consulted tax law handbooks for especially difficult tax returns
Cashier
Taco Bell
Birmingham
05.2001 - 06.2002
- Assisted customers by providing information and resolving complaints
- Provided a positive customer experience through customer care and attention to detail
- Processed merchandise returns or exchanges
- Maintained customer communication throughout the ordering or check out process
- Maintained an awareness of all promotions and advertisements
- Issued receipts, refunds, credits, or change due to customers
- Assisted in processing and replenishing merchandise, monitored floor stock and ensured establishment was clean and inviting
Education
D. Hill School of Healthcare Services, LLC
Homewood, AL07-2025
Associate of Science - Health Sciences - Medical Administrative Assistant
Ultimate Medical Academy
01.2018
Skills
- Greenway
- MS Excel
- MS Word
- MS PowerPoint
- Typing Speed: 34 WPM
- Basic coding skills for ICD/CPT
- Third Party
- Medicare
- Medicaid
- HMO
- PPO
- CMS1500 Claim Form
- Billing
- Billing Cycle
- Claims Appeal Process
- Electronic Health Records
- EHR / EMR
- Computer Information Systems
- HIPAA Compliance
- Anatomy & Physiology
- Meaningful Use
- ICD-9/ICD-10
- Medical Administrative Assistant
- Medical Terminology
- Patient Processing
- Medical Billing
- Medical Records Management
- Release of Information
- Medical Laws & Ethics
- Principles of Management
- Patient Registration
- Medical Transcription
- Office Accounting
- Pathophysiology for Medical Office
Volunteer Experience
Eastlake Church of God in Christ, Birmingham, AL, 06/01/07, Present, Children's Church Assistant
Honors Rewards
UMA Dean's List
Timeline
Caregiver
Elite Nursing and Rehabilitation Center
06.2025 - Current
Janitor
Universal Cleaning Solutions LLC
05.2025 - Current
Teacher
Son’s and Daughter’s of Salvation Mentorshp
04.2024 - Current
Service Champion
Taco Bell
04.2023 - 08.2023
Caregiver
Visiting Angles
09.2019 - 05.2021
Children's Church Assistant
Eastlake Church of God in Christ
06.2007 - Current
Mental Health Tech
JBS Mental Health Authority
03.2007 - 05.2010
Customer Service Representative
SITEL Corporation
04.2006 - 09.2008
Tax Professional
H&R Block
10.2003 - 04.2006
Cashier
Taco Bell
05.2001 - 06.2002
D. Hill School of Healthcare Services, LLC
Associate of Science - Health Sciences - Medical Administrative Assistant
Ultimate Medical Academy