Azaria Smith
Jackson,MS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Louisiana Healthcare Connections
2023.08 - 2023.11
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Representative
Southern Farm Bureau Casualty Insurance
2022.04 - 2022.12
- Investigated and processed claims swiftly to keep customers satisfied.
- Educated clients on insurance policies and procedures.
- Conducted annual reviews of existing policies to update information.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Contractor
University Of Mississippi Medical Center, UMMC
2021.07 - 2022.08
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Packaged and stored food products following proper handling and preservation methods.
- Supported kitchen team by being responsive and pitching in to complete tasks.
- Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Organized and re-stocked various stations and self-service items.
- Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
CNA
Mississippi State Hospital
2017.01 - 2019.03
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Education
Associate of Arts - Nursing Science
Hinds Community College
Raymond, MS05.2022
Skills
- Customer Service
- Quality Control
- Document Control
- Active Listening
- Conflict Resolution
- Quality Assurance Controls
- Call Triaging
Timeline
Customer Service Representative
Louisiana Healthcare Connections
2023.08 - 2023.11
Customer Service Representative
Southern Farm Bureau Casualty Insurance
2022.04 - 2022.12
Contractor
University Of Mississippi Medical Center, UMMC
2021.07 - 2022.08
CNA
Mississippi State Hospital
2017.01 - 2019.03
Associate of Arts - Nursing Science
Hinds Community College
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