Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Azariah Montalvo

New Brunswick,NJ

Summary

Dynamic retail leader with extensive experience at Finish Line, excelling in customer service and inventory control. Proven track record in driving sales growth and enhancing team performance through effective leadership training and conflict de-escalation. Adept at rapid problem-solving and maintaining operational excellence in fast-paced environments.

Overview

10
10
years of professional experience
2
2
Certifications

Work History

Store Manager

Finish Line
12.2024 - 05.2026
  • Managed daily retail operations, including sales, inventory management, merchandising, and loss prevention.
  • Supervised training and scheduling of retail associates, improving productivity and customer service.
  • Monitored key performance indicators such as sales targets, conversion rates, and average transaction value.
  • Implemented sales strategies and promotions, driving revenue growth and aligning with corporate goals.
  • Maintained accurate inventory levels through effective stock management and replenishment processes.
  • Ensured adherence to company policies, cash handling procedures, and security protocols.
  • Resolved customer service issues promptly, enhancing customer satisfaction and retention.
  • Conducted coaching sessions, performance evaluations, and onboarding for new team members.

Flex Supervisor

Sheetz
Colonial Heights, Virginia
03.2023 - 04.2024

Supervised shift operations across multiple store functions, improving food service and retail sales efficiency.

  • Coached team members to maintain cleanliness and service standards.
  • Assisted with scheduling, ensuring adequate shift coverage and training for new employees.
  • Monitored inventory levels and stocked merchandise to ensure product availability.
  • Managed cash transactions and executed opening/closing procedures effectively.
  • Resolved customer concerns, fostering a positive guest experience in a fast-paced environment.

Assistant Store Manager

JD Sports
03.2023 - 04.2024
  • Supervised and coached sales associates to improve customer service and increase sales.
  • Monitored key retail KPIs, including sales goals and conversion rates, to drive performance.
  • Assisted in managing daily store operations, focusing on inventory control and visual merchandising.
  • Resolved customer concerns to ensure a positive in-store experience.
  • Facilitated hiring, onboarding, and training of staff to enhance scheduling and productivity.
  • Managed stock levels through effective shipment processing and inventory accuracy.
  • Ensured compliance with company policies and loss prevention standards.

Assistant Store Manager

Family Dollar
06.2022 - 02.2023

Supervised store associates to maintain high productivity and exceptional customer service.

  • Supported daily store operations, enhancing sales, managing inventory, and ensuring effective cash control.
  • Executed opening and closing procedures, including cash reconciliation and register management.
  • Resolved customer concerns, improving overall shopping experience and customer satisfaction.
  • Ensured adherence to company policies, safety procedures, and loss prevention practices.
  • Processed shipments and stocked merchandise while maintaining accurate inventory levels.

Automated Logistical Specialist (92A)

United States Army
08.2016 - 02.2022
  • Managed supply chain logistics and inventory tracking, ensuring equipment readiness for mission-critical operations.
  • Led and trained junior soldiers, fostering discipline and teamwork for enhanced emergency preparedness.
  • Maintained composure in high-risk environments, making quick, strategic decisions under pressure.
  • Developed situational awareness and crisis management skills, effectively responding to emergency scenarios.

Education

Respiratory Therapy - Respiratory Care

Union County College
Cranford, NJ
12-2027

Emergency Medical Technician (EMT) Training -

Brightpoint Community College
02-2025

Basic Leaders Course (BLC) - Leadership and Crisis Intervention Training

U.S. Army

Skills

  • Customer service and inventory control
  • Performance metrics
  • Leadership training
  • Team development
  • Tactical communication
  • Conflict de-escalation
  • Stress decision-making
  • Rapid problem-solving
  • Situational awareness
  • Risk assessment and safety protocols
  • Emergency response and crisis management
  • CPR and first aid certification
  • Military leadership
  • Adaptation skills

Certification

Emergency Medical Technician

Timeline

Store Manager

Finish Line
12.2024 - 05.2026

Flex Supervisor

Sheetz
03.2023 - 04.2024

Assistant Store Manager

JD Sports
03.2023 - 04.2024

Assistant Store Manager

Family Dollar
06.2022 - 02.2023

Automated Logistical Specialist (92A)

United States Army
08.2016 - 02.2022

Respiratory Therapy - Respiratory Care

Union County College

Emergency Medical Technician (EMT) Training -

Brightpoint Community College

Basic Leaders Course (BLC) - Leadership and Crisis Intervention Training

U.S. Army
Azariah Montalvo