Jeniffer Pupo
Hialeah,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Willing to relocate: Anywhere
Overview
7
7
years of professional experience
Work History
Unit Clerk
Larkin Community Hospital
04.2022 - Current
- Prepared admissions charts and scanned records.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information and directed calls.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
Data Entry
Nomi Health
11.2021 - 03.2022
- Scanned documents and saved in database to keep records of essential organizational information.
- Would register people for COVID testing
Beauty Consultant
Walgreens
10.2020 - 10.2021
- Applied makeup in order to demonstrate to clientele how to cover imperfections and create new looks.
- Recommended treatment and products to customers to meet current needs or resolve specific concerns.
- Evaluated skin to determine unique conditions and skin type.
- Evaluated client's features and skin tones to determine what products best suited their needs.
- Displayed merchandise to present visually that drive sales.
- Accomplished and surpassed sales on regular basis.
Real Estate Assistant
Pedro Realty International
01.2020 - 04.2020
- Handled variety of administrative and clerical duties.
- Assisted Realtors and Brokers with distribution of materials and handled various office transactions.
- Planned open houses and arranged meetings between buyers and sellers
- Coordinated marketing initiatives that supported growth of company.
Team Leader
Champs Sports
04.2019 - 12.2019
- Reviewed and resolved differences between accounting information and cash drawer.
- Restocked, arranged and organized merchandise.
- Helped customers complete purchases, locate items, and join rewards program that promote loyalty, satisfaction, and sales numbers.
Customer Service Guest Expert
Burger King Corporation
03.2018 - 03.2019
- Worked extremely well in fast-paced environment.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Developed and actualized customer service initiatives to decrease wait times.
- Took orders, prepared meals and collected payments.
Education
Bachelor of Arts - Criminal Justice
Keiser University
Fort Lauderdale, FL05-2027
High School Diploma - undefined
Westland Hialeah High School
Hialeah, FL05.2019
Associate of Science - Nursing
Miami Dade College
Miami, FL05-2027
Skills
- Microsoft Excel
- Microsoft Office
- Phone etiquette
- HIPAA
- Makeup Application
- Medical office experience
- Medical terminology
- Meal Preparation
- Negotiation
- Office experience (1 year)
- Customer service Inventory control
- Safety and Cleanliness Standards Verbal and Written
- Highly skilled in delegating Communication tasks, team building, and creating Cash Handling
- Positive customer experience Documentation and Reporting
- Fluent in English and Spanish
- Microsoft Word
Languages
Bilingual
Timeline
Unit Clerk
Larkin Community Hospital
04.2022 - Current
Data Entry
Nomi Health
11.2021 - 03.2022
Beauty Consultant
Walgreens
10.2020 - 10.2021
Real Estate Assistant
Pedro Realty International
01.2020 - 04.2020
Team Leader
Champs Sports
04.2019 - 12.2019
Customer Service Guest Expert
Burger King Corporation
03.2018 - 03.2019
High School Diploma - undefined
Westland Hialeah High School
Bachelor of Arts - Criminal Justice
Keiser University
Associate of Science - Nursing
Miami Dade College
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