Azariah Nowlin
Smyrna,GA
Summary
Dynamic leader with a proven track record at Walmart, enhancing team productivity through operational excellence and motivational skills. Expert in workload management and customer focus, driving a 20% increase in efficiency. Adept at stakeholder management and remote team leadership, consistently achieving organizational goals with innovative strategies and effective communication.
Overview
21
21
years of professional experience
Work History
Team Leader Manager
Walmart
Stockbridge, GA
05.2015 - Current
- Supported team in achieving operational goals through effective communication and collaboration.
- Assisted in training new team members on standard procedures and safety protocols.
- Adapted quickly to changing priorities and tasks to meet project deadlines.
- Coordinated daily activities to ensure smooth workflow within the team environment.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
Over the Road Merchandiser
National Retailsolutions
Peoria, IL
02.2010 - 04.2015
- Developed and implemented effective merchandising strategies to enhance product visibility.
- Analyzed sales data to optimize inventory levels and drive sales performance.
- Collaborated with cross-functional teams to execute promotional displays and events.
- Conducted regular audits of store layouts to ensure compliance with merchandising standards.
- Monitored market trends to identify opportunities for product assortment adjustments.
- Communicated with suppliers to coordinate timely deliveries and maintain stock availability.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
Customer Service Representative
T-Mobile
Petersburg, VA
07.2008 - 04.2010
- Assisted customers with inquiries, ensuring timely and accurate information delivery.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Maintained knowledge of T-Mobile products, services, and promotions to provide informed support.
- Collaborated with team members to streamline processes for improved customer satisfaction.
- Documented customer interactions in CRM system to ensure accurate record-keeping and follow-up.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Sorter Unloader Loader
United Postal Service
Richmond, Virginia
10.2006 - 09.2009
- Sorted and organized packages for efficient processing within fast-paced environment.
- Operated scanning equipment to ensure accurate tracking of shipments throughout facility.
- Collaborated with team members to maintain workflow and meet daily operational goals.
- Conducted quality checks on sorted packages to prevent errors in delivery.
- Adapted quickly to changing priorities, ensuring timely processing of high volumes of mail and packages.
- Used hand-held scanners to sort items into specific categories.
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Stacked items according to weights, sizes, types, and picking priorities.
- Followed company policies and procedures to produce consistent work results.
- Assessed and sorted items into containers or designated areas according to classification, size, and condition.
Salesman
Alex Auto Sales
Hopewell, VA
07.2004 - 04.2006
- Assisted customers in selecting vehicles based on needs and preferences.
- Maintained knowledge of inventory to provide accurate product information.
- Processed sales transactions efficiently while ensuring customer satisfaction.
- Collaborated with team members to enhance showroom presentation and organization.
- Participated in training sessions to improve product knowledge and sales techniques.
- Increased sales by offering advice on purchases and promoting additional products.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
Education
Associate of Science - Health Sciences
University of Phoenix
Killeen, TX05.2017
Associate of Applied Science - Mechanical Engineering
Old Dominion University
Norfolk, VA04.2009
Skills
- Customer focus
- Workload management
- Motivational skills
- Influencing skills
- Stakeholder management
- Remote team management
- Operational excellence
Timeline
Team Leader Manager
Walmart
05.2015 - Current
Over the Road Merchandiser
National Retailsolutions
02.2010 - 04.2015
Customer Service Representative
T-Mobile
07.2008 - 04.2010
Sorter Unloader Loader
United Postal Service
10.2006 - 09.2009
Salesman
Alex Auto Sales
07.2004 - 04.2006
Associate of Science - Health Sciences
University of Phoenix
Associate of Applied Science - Mechanical Engineering
Old Dominion University