Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Azaylia-Nihyari Jenkins

Lancaster,PA

Summary

Dynamic customer service professional with experience at Giant Martins, excelling in complaint resolution and transaction processing. Bilingual in Spanish and English, I enhance customer satisfaction through effective communication and empathy. Proven ability to train new staff and streamline operations, fostering a positive environment that boosts loyalty and repeat business.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Giant Martins
08.2023 - Current
  • Assisted customers in resolving inquiries and issues, ensuring a positive shopping experience.
  • Processed transactions accurately using point-of-sale systems, maintaining efficiency during peak hours.
  • Collaborated with team members to handle customer complaints and feedback effectively.
  • Provided product knowledge to customers, enhancing their purchasing decisions and satisfaction.
  • Trained new hires on customer service protocols and company policies, fostering team cohesion.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Food and Beverage Associate

Palace Entertainment
03.2020 - 12.2023
  • Provided exceptional customer service to enhance guest experiences in food and beverage areas.
  • Assisted in maintaining cleanliness and organization of dining facilities, ensuring compliance with health regulations.
  • Collaborated with team members to efficiently serve food and beverages during high-volume events.
  • Operated point-of-sale systems for accurate order processing and cash handling.
  • Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
  • Boosted restaurant efficiency by streamlining food preparation processes and maintaining cleanliness standards.
  • Trained new staff members on company policies and procedures.
  • Provided guests with information about menu items, specials and promotions to provide quality service.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.

Education

Healthcare

Millersville University of Pennsylvania
Millersville, PA

High School Diploma -

Lancaster Mennonite School
Lancaster, PA
05.2025

Skills

  • Customer service
  • Global seal of biliteracy (Spanish and english)
  • Point-of-sale systems
  • Transaction processing

Languages

Spanish
Professional Working

Timeline

Customer Service Representative

Giant Martins
08.2023 - Current

Food and Beverage Associate

Palace Entertainment
03.2020 - 12.2023

Healthcare

Millersville University of Pennsylvania

High School Diploma -

Lancaster Mennonite School
Azaylia-Nihyari Jenkins