Azeb Tessema
Lorton,VA
Summary
Detail-oriented and customer-focused professional with extensive experience in hospitality, customer service, and retail. Seeking a position where I can utilize my skills in providing excellent service, managing guest experiences, and contributing to team success.
Overview
24
24
years of professional experience
Work History
Banquet Server
Instawork
04.2023 - Current
- Served food and beverages at a variety of events, including weddings, corporate functions, and private parties
- Set up and broke down banquet areas, following event specifications and client requests
- Ensured a high level of guest satisfaction by anticipating needs and providing attentive service
- Worked closely with event coordinators and kitchen staff to deliver seamless service.
- Set up banquet tables and chairs based on event requirements.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Cashier
Reagan National Airport
01.2008 - 07.2019
- Processed transactions quickly and accurately, handling cash, credit, and debit payments
- Provided prompt and courteous service to travelers, answering questions and offering directions as needed
- Maintained a clean and organized work area, including restocking merchandise and managing inventory
- Assisted in resolving customer complaints and concerns to ensure a positive shopping experience.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Receptionist
Bubbles Hair Salon
02.2001 - 05.2008
- Greeted clients upon arrival, managed appointment scheduling, and handled phone inquiries
- Provided exceptional customer service, ensuring clients felt welcomed and valued during their visits
- Managed point-of-sale transactions, including product sales, service payments, and gift card purchases
- Assisted stylists with maintaining salon cleanliness and stocking retail products.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Skills
- Excellent customer service and communication skills
- Strong attention to detail and organizational abilities
- Ability to multitask and work efficiently in fast-paced environments
- Proficient in point-of-sale systems and basic computer applications
- Team-oriented with a focus on delivering exceptional guest experiences
- Time Management
- Customer Service
Timeline
Banquet Server
Instawork
04.2023 - Current
Cashier
Reagan National Airport
01.2008 - 07.2019
Receptionist
Bubbles Hair Salon
02.2001 - 05.2008