Rundell Mendoza
Summary
Professional hospitality expert with proven capability in managing high-volume events and ensuring guest satisfaction. Strong focus on teamwork and adaptability, consistently meeting dynamic service needs and adding value. Skilled in delivering exceptional service, handling guest requests, and maintaining polished and efficient dining experience. Reliable and results-driven, with knack for seamless coordination and attention to detail.
Overview
9
9
years of professional experience
Work History
Banquet Server
Pechanga Resort and Casino
Temecula, CA
04.2025 - Current
- Delivered exceptional customer service during high-volume banquet events, ensuring guest satisfaction and seamless experiences.
- Set up and dismantled banquet tables and chairs in accordance with event specifications and safety protocols.
- Coordinated with kitchen staff to ensure timely service of food and beverages during events.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Adhered to all health and safety regulations while serving food and beverages.
Banquet Barback
Pechanga Resort Casino
Temecula, CA
04.2025 - Current
- Maintained cleanliness and organization of bar area, ensuring efficient workflow and customer satisfaction.
- Assisted bartenders by restocking supplies and preparing garnishes to enhance service speed.
- Operated glassware washing equipment, ensuring compliance with safety standards and cleanliness protocols.
- Collaborated with team members to streamline inventory management, reducing waste and improving efficiency.
Server
MC Catering
Los Angeles, CA
09.2024 - 03.2025
- -Prepare tables, serving stations, and buffet tables with linens, silverware, glassware, and other necessary items.
- -Understand and follow the BEO, which outlines the specific requirements for the event.
- -Distribute food and beverages to guests, whether it's at tables, buffet stations, or by passing appetizers.
- -Answer guest questions, take drink orders, and address any concerns promptly.
- -Clear plates, refill drinks, and ensure tables are tidy and presentable.
Bellman
Pechanga Resort Casino
04.2023 - 04.2024
- -Assist guests with appropriate check-in and check-out procedures.
- -Answer questions while up-selling the Resort's outlets and other promotional amenities.
- -Efficiently operate a moderately complex computer system (OPERA).
- -Communicate effectively using verbal, written, and listening skills with guests and team members.
Transportation Driver
Pechanga Resort Casino
04.2023 - 04.2024
- -Provide on and off property transportation services.
- -Destinations to include but not limited to airports, stadiums, and private residences.
- -Greet guests and provide casino, property, and city information.
- -Map out driving routes ahead of time to determine the most expedient trip.
- -Maintain the vehicle in a clean and safe manner.
- -Respond to telephone inquiries, giving out information, and resolving problems.
- -Keep accurate trip logs.
Banquet Houseman
Pechanga Resort Casino
09.2022 - 04.2023
- -Setting up all tables and side stations with the necessary tools to include: silverware, Bread and Butter Plate, coffee cup, napkin, salt and pepper and plates of food.
- -Bussing and clearing of all debris and dirty plates, silverware and glasses.
- -Stock and put away all food and beverage ordered into the proper place.
- -Carries out and ensures all information listed on the Banquet Event Order (BEO) is set up in the event space.
- -Decorates and set-ups all buffets to the stated theme.
- -Polishes and ensures that all meeting rooms have water glasses, silverware, plates and all other standard event set-up.
- -Certify that all linen, chairs and skirts are free from stains and tears when being used for an event.
Bellman
Montage at Laguna Beach
09.2021 - 07.2022
- -Assisting with full-cycle guest luggage program.
- -Facilitating hotel room orientations, delivering amenities and other items to guest rooms as needed.
- -Working knowledge about hotel rooms, services and features and relaying information to guests.
- -Duties may also include driving hotel vehicles off property short distances for guest drop-offs and pickups or as requested for item retrievals.
Lead Valet and Bellman
The Ranch at Laguna Beach
01.2018 - 08.2021
- -Greet and welcome arriving guests as they enter The Ranch.
- -Assist both arriving and departing guests with valet services, for hotel check in’s, golf, baggage handling, restaurant and spa guests.
- -Provide consistent high degree of both friendliness and efficiency for all guests and visitors by parking guest vehicles in a safe and orderly manner.
- -Assist with delivering amenities and packages to guests.
- -Stage the resort reception area for large arrivals and departures.
- -Maintain cleanliness in the Valet office and in the baggage room.
- -Assist with cleaning luggage carts.
- -Shuttle guests in golf carts around the resort and to and from the beach.
Valet Attendant
Monarch Beach Resort
09.2017 - 09.2018
- -Greet and welcome guest as they arrive and depart from the hotel.
- -Parks guest vehicles in specified areas in an efficient and safe manner.
- -Retrieves customer vehicles from specified areas in an efficient and safe manner.
- -Performs drive and park assignments as per department policies and procedures.
Education
Associate of Science - Nursing
Pasadena City College
Pasadena, CANo Degree -
Miracosta College
Oceanside, CAHigh School Diploma -
Glendale High School
Glendale, CASkills
- Alcohol Beverage Control License
- Excellent oral communication and listening skills
- Ability to follow directions and Instruction
- Excellent customer service skills
- Responsible and Reliable
- Excellent time management skills
- Attention to detail
- Restaurant experience
- Event setup and breakdown
- Team collaboration
Timeline
Banquet Server
Pechanga Resort and Casino
04.2025 - Current
Banquet Barback
Pechanga Resort Casino
04.2025 - Current
Server
MC Catering
09.2024 - 03.2025
Bellman
Pechanga Resort Casino
04.2023 - 04.2024
Transportation Driver
Pechanga Resort Casino
04.2023 - 04.2024
Banquet Houseman
Pechanga Resort Casino
09.2022 - 04.2023
Bellman
Montage at Laguna Beach
09.2021 - 07.2022
Lead Valet and Bellman
The Ranch at Laguna Beach
01.2018 - 08.2021
Valet Attendant
Monarch Beach Resort
09.2017 - 09.2018
Associate of Science - Nursing
Pasadena City College
No Degree -
Miracosta College
High School Diploma -
Glendale High School