Maggie Holman
Kutztown,PA
Summary
Highly motivated and detail oriented hospitality professional dedicated to delivering exceptional service within luxury and artisanal beverage spaces. Energetic and adaptable, with extensive experience managing fast paced floor operations. Eager to bring strong communication skills and a passion for precision mixology to a dedicated bar team, and committed to maintaining impeccable service standards.
Overview
4
4
years of professional experience
Work History
Banquet Server
Folino Estate
340 Old 22, Kutztown, PA 19530
09.2024 - 10.2025
- Set up and clean banquet areas, ensuring adherence to safety and sanitation standards.
- Serve food and beverages promptly, maintaining high customer service standards.
- Assist in event coordination and following directives from management for smooth operations.
- Adapt quickly to changing environments and guest needs during events.
Waitress/Bartender/Banquet Server
Glasbern Inn
2141 Packhouse Rd, Fogelsville
06.2023 - 07.2024
- Provided exceptional customer service in high-pressure dining environment.
- Processed orders efficiently using point of sale systems.
- Maintained cleanliness and organization of dining area throughout shifts.
- Served bar food and alcoholic beverages including wine, craft beer, and custom cocktails to customers.
- Studied and memorized over 75 popular and obscure cocktail recipes, dozens of local beers and wines in order to give to quality recommendations to guests
- Maintained a clean and organized bar area by constantly wiping down surfaces, loading and unloading dishes, and replenishing fresh ingredients
- Warmly welcomed guests with a smile ensuring they were served promptly
- Coordinated with team to maintain a safe environment by regulating alcohol consumption and de escalating conflict
Ski Rental Technician
Bear Creek Mountain Resort
101 Doe Mountain Ln, Macungie, PA 18062
12.2021 - 03.2023
- Assisted customers in selecting appropriate ski equipment based on skill level and terrain preferences.
- Conducted thorough inspections of rental gear to ensure safety and functionality before each use.
- Maintained inventory accuracy through regular stock checks and organization of rental equipment.
- Trained new staff on equipment handling, customer service protocols, and safety procedures.
Education
High School Diploma -
Northwestern Lehigh High School
6493 PA-309, New Tripoli, PA 1806605-2021
Skills
- Strong teamwork
- Time management
- Customer service
- Food service
- Flexible schedule
- Menu memorization
- Performance improvement
- Station setup and restocking
- Menu explanation
- Wine service
- Weddings background
- Banquet coordination
- Wine recommendations
- Wine pairings
- Beverage service
- Fine dining service
- Food handlers license and alcohol servers certification
- Customer service focus
Timeline
Banquet Server
Folino Estate
09.2024 - 10.2025
Waitress/Bartender/Banquet Server
Glasbern Inn
06.2023 - 07.2024
Ski Rental Technician
Bear Creek Mountain Resort
12.2021 - 03.2023
High School Diploma -
Northwestern Lehigh High School