Azeem Qureshi
San Antonio,TX
Summary
Talented and dedicated hotel manager and team leader skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies while reaching and succeeding all goals. Install, employ and facilitate a positive and happy culture which always produces better performance and loyal team associates. In-depth knowledge of hospitality industry and business administration background in hotel management.
Overview
13
13
years of professional experience
Work History
Assistant Front Office Manager
Hyatt Thompson
04.2023 - Current
- Enhanced guest satisfaction by 15% while efficiently managing front office tasks and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Improved team performance by 2providing regular training on customer service techniques and hotel policies.
- Managed room inventory to optimize revenue opportunities during high-demand periods.
- Championed Upsells for the team. Third highest in the region of our upsell revenue.
Task Force Operations Manager
MCR Hotels
06.2022 - 04.2023
- Improved operational efficiency by 20% streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by 25% while establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
Dual Director of Front Office Manager
Aloft/Element Austin-Downtown
12.2021 - 06.2022
- Supervised and guided over 25 new employees/associates and responded quickly to questions to improve understanding of job responsibilities.
- Coached, trained associates and staff through day-to-day work and complex problems.
- Prepared reports to assist all department-heads with key decision making and strategic operational planning.
- Interviewing, hiring and on-boarding potential employees by asking appropriate questions and providing feedback after interviews to Human Resources.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Assistant Operations Manager
Hillside Boutique Hotel
01.2021 - 11.2021
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
- Developed and managed over 25 associates while maintaining operational guidelines for staff.
- Monitored employee productivity and optimized procedures to reduce costs.
- Enhanced employee management by developing schedules, tracking time and administering payroll.
- Educated operations team on best practices, company policies and service excellence standards.
Guest Service Manager
The St. Anthony Hotel
05.2019 - 12.2021
- Developed and implemented Guest Service strategies and consistently achieved all targets.
- Increased highest Guest Service scores in five years by challenging and working with Front Office team.
- (Raised Guest Service Scores by 15% in all categories.) Prepare and conduct all Guest Service/Front Office interviews and follow hiring procedures.
- (Lowered Retention by 15%.) Responsible for leading and ensuring seamless operation of Front Office, Guest Services, Concierge, Bellmen and Valet Providing all guests with quality and luxury service, while maximizing room revenue and occupancy.
- Motivate, counsel, coach,and discipline all Guest Services personnel and adhere to the highest standards.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
Assistant Front Office Manager
Eilan Hotel & Spa Resort
08.2018 - 04.2019
- Directed team of 30 Front Office personnel, recruiting, hiring, on-boarding and training well-qualified team members.
- Responsible for raising Guest Service Scores by 10%.
- Manage resort inventory to attain highest yield per resort objectives.
- Provide input into development of guest relation programs and maintain high Guest Service Scores.
- Completion of performance appraisals for all Front Office Staff.
- Covered hotel/property and guests/associate needs with effective schedules and work assignments.
Front Office Manager
Drury Hotels & Suites
06.2014 - 08.2018
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Standardized office structures and processes to promote collaboration and increased performance.
- Coached over 30 employees through day-to-day work and complex problems.
- Assisted General Manager and Operations with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Front Office Supervisor
The Westin Riverwalk
07.2012 - 06.2014
- Monitored front areas so that any questions could be responded to quickly and effectively.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Collaborated with all Management/Executive Committee, Sales & Marketing, Groups, Catering & Events and Housekeeping departments to achieve maximum guest service and results.
- Manager on Duty
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Reservations Sales Agent/Concierge
Hotel Contessa
09.2011 - 06.2012
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Ambassador on property by greeting, communicating and following-up with guests needs and requests by maintaining and partnering with all faucets throughout hotel.
- Converted inbound calls into sales 97% of time.
Education
Associate of Arts -
The University of Houston-Downtown
Houston, Texas2010
Skills
- Leadership
- Conflict resolution
- Strategic planning and analysis
- Brand Management
- Office and staff streamlining
- Guest experiences
- Cultural awareness
- Self-motivated professional
- Customer service
- Sales & Marketing
Accomplishments
- The St. Anthony Hotel: 2019 Managed/Led Front of The House Team of The Year with best Guest Service Scores in over five years.
- Drury Inn & Suites: 2015 & 2016 Front of the House Manager of the Year.
- The Westin Riverwalk: 2013 & 2014 Twice named Supervisor of the Quarter.
- Hotel Contessa: 2011 Recipient of Best Reservation Sales Agent with over 97% Sales.
Timeline
Assistant Front Office Manager
Hyatt Thompson
04.2023 - Current
Task Force Operations Manager
MCR Hotels
06.2022 - 04.2023
Dual Director of Front Office Manager
Aloft/Element Austin-Downtown
12.2021 - 06.2022
Assistant Operations Manager
Hillside Boutique Hotel
01.2021 - 11.2021
Guest Service Manager
The St. Anthony Hotel
05.2019 - 12.2021
Assistant Front Office Manager
Eilan Hotel & Spa Resort
08.2018 - 04.2019
Front Office Manager
Drury Hotels & Suites
06.2014 - 08.2018
Front Office Supervisor
The Westin Riverwalk
07.2012 - 06.2014
Reservations Sales Agent/Concierge
Hotel Contessa
09.2011 - 06.2012
Associate of Arts -
The University of Houston-Downtown
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