AZEEM J. SIDDIQUI
Frisco,TX
Summary
Detail-oriented IT professional with over 15 years of experience in technical support, specializing in troubleshooting hardware and software issues, managing user accounts, and providing excellent customer service.
Overview
15
15
years of professional experience
Work History
IT Support Desk Technician
The 20
Plano
09.2022 - 04.2024
- Provided technical support for computer hardware and software issues, including troubleshooting network connectivity and printer problems
- Managed user accounts and permissions using Active Directory and supported multi-factor authentication setups
- Utilized remote desktop tools for efficient problem resolution and maintained detailed records of support requests and resolutions.
Data Entry
Woodhills Labs
Frisco
01.2021 - 09.2022
- Performed data entry tasks with precision, ensuring compliance with company policies
- Assisted in resolving technical issues and provided user support for various software applications.
Desktop Survey Engineer
Kinetic Solutions, LLC
Van Alstyne
05.2017 - 12.2020
- Executed coaxial and fiber-optic cable traces and processed serviceability requests and damage claims.
Freelance Computer Technician
Computers Galaxy
Frisco
05.2009 - 04.2017
- Installed and configured operating systems, drivers, and software for diverse clients
- Delivered comprehensive hardware and software support, enhancing client satisfaction and technical efficiency.
Computer Technician
Office Max
Plano
09.2015 - 12.2016
- Diagnosed and repaired PCs and laptops, assisted with customer education on technology use, and contributed to sales support.
Education
Bachelor of Science - Computer Networking
University of North Texas
Denton, TXCompTIA Security - undefined
Skills
System Troubleshooting
State
TX
Zip
75035
City
Frisco
Timeline
IT Support Desk Technician
The 20
09.2022 - 04.2024
Data Entry
Woodhills Labs
01.2021 - 09.2022
Desktop Survey Engineer
Kinetic Solutions, LLC
05.2017 - 12.2020
Computer Technician
Office Max
09.2015 - 12.2016
Freelance Computer Technician
Computers Galaxy
05.2009 - 04.2017
Bachelor of Science - Computer Networking
University of North Texas