
Detail-oriented IT professional with over 15 years of experience in technical support, specializing in troubleshooting hardware and software issues, managing user accounts, and providing excellent customer service.
System Troubleshooting
Customer Service
Quality Control
Microsoft Products (Active Directory, SharePoint, Entra, Office, Office365 Administration, Azure Virtual Desktop)
Networking Printers/Scanners/Fax Machines
Ticketing systems (Kaseya BMS, ServiceNow)