Mihir Khadka
Hooksett,NH
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 3 Years of progressive IT experience.
Overview
3
3
years of professional experience
Work History
IT Support Desk Technician
Breezeline
05.2022 - Current
- Provided tier 1 and 2 support for end-users, troubleshooting hardware and software issues
- Assisted in the deployment and maintenance of desktops, laptops, and peripheral devices
- Administered Active Directory, including user account management, group policies, and security configurations
- Responded to customer inquiries in a timely manner and resolved technical issues over the phone, email, and in person.
- Managed onboarding and offboarding of employees.
- Provided on-call support for critical issues related to [Software].
IT Help Desk
University of New Hampshire
01.2021 - 05.2022
- Provided hardware and software support to students, faculty, and alumni via phone, email, and ticketing system.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Tested new software and hardware prior to deployment.
Education
Bachelor's - Information Technology
University of New Hampshire
Durham, NH05.2022
Skills
- Active Directory
- KACE
- Windows
- Service Now
- Customer Service
- VMWARE
- System Troubleshooting
- User Training
- Google Workspace
Timeline
IT Support Desk Technician
Breezeline
05.2022 - Current
IT Help Desk
University of New Hampshire
01.2021 - 05.2022
Bachelor's - Information Technology
University of New Hampshire
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