AZEM CIMA
Philadelphia,PA
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Director of Operations
BIOALBCO ltd
Durres, Albania
04.2018 - Current
- Worked with management team to develop operational goals aligned with business strategy.
- Created policies and procedures for improved workflow processes.
- Implemented successful business strategies to increase revenue and target new markets.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed and maintained client relationships to grow business and improve account retention.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Promoted products, increasing customer base, and market share.
Managing Partner
FABERTI GROUP
Durres, ALBANIA
08.2007 - 12.2017
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Achieved cost-savings by developing functional solutions to problems.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
General Manager
ALDI FURNITURE
Bensalem, PA
08.2005 - 06.2007
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Implemented successful business strategies to increase revenue and target new markets.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
General Manager
ERTI FOOD INC
PHILADELPHIA , PA
05.2002 - 07.2005
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
Education
Associate of Arts - English Language And Literature
DBT Business School
Philadelphia, PA11-2009
Master of Science - Agronomy And Crop Science
Tirana Agricultural University , Tirane , Albania
Tirane , Albania 03-1995
Skills
- Leadership training
- Strategic planning and execution
- Quality assurance
- Risk mitigation
- Strategic planning
- Performance analysis
References
References available upon request.
Timeline
Director of Operations
BIOALBCO ltd
04.2018 - Current
Managing Partner
FABERTI GROUP
08.2007 - 12.2017
General Manager
ALDI FURNITURE
08.2005 - 06.2007
General Manager
ERTI FOOD INC
05.2002 - 07.2005
Associate of Arts - English Language And Literature
DBT Business School
Master of Science - Agronomy And Crop Science
Tirana Agricultural University , Tirane , Albania
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