Azeneth Sandoval
Edinburg,TX
Summary
Highly experienced Full Time Support Lead known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Full Time Support Lead
Five Below
Mission, TX
10.2022 - Current
- Managed a team of support professionals, fostering teamwork and setting performance goals.
- Conducted regular performance evaluations and provided constructive feedback for continuous improvement among team members.
- Monitored and analyzed support metrics to detect trends, identify gaps, and recommend solutions for improvement.
- Proactively identified potential product flaws through pattern analysis of recurring customer issues.
- Developed and maintained relationships with key clients, ensuring long-term customer loyalty.
- Mentored junior team members, providing guidance on best practices and professional development opportunities.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Shipping and Receiving Clerk
Automated Finishing Technologies (AFT)
Mansfield, TX
06.2022 - 09.2022
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Processed required paperwork to expedite handling of shipped and received goods.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Compiled and maintained important records such as purchase order numbers, customer information and pricing data using CSI Visual Shop.
Sales Floor Associate
Dollar Tree
Venus, TX
06.2021 - 06.2022
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Clothing Sales Associate
Once Upon A Child Franchise
Antioch, TN
06.2019 - 10.2019
- Encouraged customers to find accessories and other upsell items to complete ensembles.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Education
High School Diploma -
Venus High School
Venus, TX05.2022
Skills
- Effective Communication
- Organization and Prioritization
- Interpersonal Skills
- Verbal and Written Communication
- Customer Experience
- Inventory Replenishment
- Merchandise Display
- Cash Counting
- Team management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Full Time Support Lead
Five Below
10.2022 - Current
Shipping and Receiving Clerk
Automated Finishing Technologies (AFT)
06.2022 - 09.2022
Sales Floor Associate
Dollar Tree
06.2021 - 06.2022
Clothing Sales Associate
Once Upon A Child Franchise
06.2019 - 10.2019
High School Diploma -
Venus High School