Azharia Allen
Riverhead
Summary
Results-oriented Assistant with strong interpersonal skills, enhancing team dynamics and support. Proficient in productivity software and adept in managing office assets to streamline operations. Recognized for effective communication and resourcefulness in optimizing back-end processes.
Overview
6
6
years of professional experience
Work History
Desk Assistant
Coppin State University
Baltimore
01.2025 - Current
- Answered, screened and forwarded calls with efficiency and accuracy.
- Monitored security cameras to ensure safety of premises.
- Delivered messages to staff members throughout the day.
- Coordinated support to facilitate general office operations.
Virtual Assistant
Non Profit Organization
Riverhead
01.2021 - Current
- Handled confidential information with discretion.
- Maintained a database of client information including contact details, preferences.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Designed templates for emails, newsletters, webpages. using HTML and CSS.
- Provided administrative support to ensure efficient operation of the office.
- Organized virtual meetings, including setting up video conference calls and agendas.
- Collected email addresses of potential leads to conduct cold outreach and grow contact list.
- Managed daily email correspondence, ensuring timely responses and organized inbox.
- Scheduled appointments and managed calendars for executives to optimize their time.
- Organized and managed calendars, appointments, and travel arrangements for clients.
Team Member
Safe Management, Russell street
Baltimore
10.2024 - 01.2025
- Rotated through series of different stations based on team needs.
- Resolved customer issues promptly in a professional manner.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
Crew Trainer
McDonald's
Riverhead
02.2019 - 08.2022
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Documented performance, safety and customer service needs to improve operations.
- Encouraged open communication between trainees and management throughout the learning process.
- Led by example, upholding company policies and exemplifying desired behaviors.
Sales Associate
Aeropostale
Riverhead
09.2021 - 05.2022
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Upsold additional items based on customer interests and needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Developed promotional strategies to increase sales volume.
- Processed credit card transactions quickly and securely.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions, and offered product advice.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Sales Associate
Stop & Shop
Riverhead
02.2021 - 05.2022
- Maintained cleanliness of store environment including floors, windows, displays.
- Organized store by returning merchandise to proper areas and restocked displays.
- Worked with fellow sales team members to achieve group targets.
Education
Some College (No Degree) - Political Science
Coppin State University
Baltimore, MDSkills
- Call handling
- Database management
- Email correspondence
- Scheduling appointments
- Document organization
- Virtual meeting coordination
- Customer service
- Attention to detail
- Problem solving
Timeline
Desk Assistant
Coppin State University
01.2025 - Current
Team Member
Safe Management, Russell street
10.2024 - 01.2025
Sales Associate
Aeropostale
09.2021 - 05.2022
Sales Associate
Stop & Shop
02.2021 - 05.2022
Virtual Assistant
Non Profit Organization
01.2021 - Current
Crew Trainer
McDonald's
02.2019 - 08.2022
Some College (No Degree) - Political Science
Coppin State University
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