Az’Hia Hackney
Lexington,NC
Summary
Dynamic Assistant General Manager with a proven track record at Randolph Restaurant Group, excelling in operations management and staff development. Enhanced customer satisfaction through strategic training programs and effective inventory control, achieving a notable reduction in waste. Adept at fostering team leadership and driving business growth while maintaining high service standards.
Overview
8
8
years of professional experience
Work History
Assistant General Manger
Randolph Restaurant Group
Lexington, NC
08.2023 - 01.2026
- Assisted in daily operations to ensure high-quality service and guest satisfaction.
- Coordinated staff schedules to optimize team efficiency and coverage during peak hours.
- Supported inventory management through regular stock audits and supply ordering processes.
- Implemented training programs for new staff, enhancing service standards and operational knowledge.
- Analyzed customer feedback to drive improvements in menu offerings and dining experience.
- Developed marketing strategies to increase restaurant visibility and attract diverse clientele.
- Led initiatives for cost control measures, reducing waste while maintaining quality standards.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Shift Manager
Bojangles' Famous Chicken 'n Biscuits
Lexington, NC
05.2022 - 08.2023
- Supervised team of employees to ensure efficient operations during peak hours.
- Conducted training sessions for new staff on company policies and procedures.
- Monitored inventory levels and coordinated restocking efforts to minimize shortages.
- Implemented quality control measures to maintain food safety and product consistency.
- Scheduled employee shifts effectively to optimize labor costs and productivity.
- Resolved customer complaints promptly to enhance overall guest satisfaction.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Tracked receipts, employee hours, and inventory movements.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Waiter / Cook
Waffle House Restaurant
Siler City, NC
09.2018 - 06.2020
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Coordinated with kitchen staff to streamline food preparation and delivery processes.
- Managed multiple tables efficiently during peak hours, enhancing overall dining experience.
- Trained new staff on menu offerings and service protocols, fostering team cohesion.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Communicated with kitchen staff to enable accurate food preparation.
- Promoted specials or upsold items to increase average check amount.
- Inspected dishes and utensils for cleanliness.
- Processed orders and sent to kitchen employees for preparation.
Car Detail Manager
Showroom Shine Mobile
Chapel Hill, NC
05.2018 - 12.2019
- Oversaw daily operations of car detailing team, ensuring high-quality service delivery.
- Implemented efficient workflow processes to enhance productivity and reduce turnaround times.
- Trained and mentored staff on best practices in vehicle cleaning and detailing techniques.
- Developed standard operating procedures for detailing processes, improving consistency across services.
- Managed inventory of cleaning supplies and equipment, optimizing usage and reducing waste.
- Collaborated with management to identify areas for improvement and implement strategic initiatives.
- Coordinated with other departments to schedule vehicle detailing according to priority and availability.
- Addressed customer concerns promptly and professionally, upholding the reputation of the company.
- Conducted regular inventory checks and maintained adequate supplies for smooth operations at all times.
- Maintained clean, tidy and safe work environment.
- Refilled gas tanks and documented fluid levels.
Education
High School Diploma -
Jordan Matthews
Siler City, NCSkills
Staff management
Inventory control
Operations management
Staff development
Team leadership expertise
Employee relations
Food safety and sanitation
Training and development background
Employee scheduling
Customer relationship management (CRM)
Operations oversight
Budget control
Business development
Human resources
Sales techniques
Process improvements
Strategic planning skill
Languages
Spanish
Limited Working
Timeline
Assistant General Manger
Randolph Restaurant Group
08.2023 - 01.2026
Shift Manager
Bojangles' Famous Chicken 'n Biscuits
05.2022 - 08.2023
Waiter / Cook
Waffle House Restaurant
09.2018 - 06.2020
Car Detail Manager
Showroom Shine Mobile
05.2018 - 12.2019
High School Diploma -
Jordan Matthews