Evann Chapman
Citrus Springs,FL
Summary
Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant General Manger
World Equestrian Center
02.2021 - Current
- Assisted in recruiting, hiring and training of team members.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Resolved problems promptly to elevate customer approval.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Supervisor/Server
Skyview Country Club
03.2013 - 02.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
University of North Florida
Florida05-2015
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Employee relations
- Food safety and sanitation
- Employee scheduling
- Budget control
- Sales forecasting
- Menu development
Certification
- Microsoft Certified, Dynamics 365 Fundamentals – Microsoft.
Timeline
Assistant General Manger
World Equestrian Center
02.2021 - Current
Supervisor/Server
Skyview Country Club
03.2013 - 02.2021
- Microsoft Certified, Dynamics 365 Fundamentals – Microsoft.
High School Diploma -
University of North Florida
Similar Profiles
Michael T PettyMichael T Petty
Night Watchman at World Equestrian CenterNight Watchman at World Equestrian Center
Caleb GarriCaleb Garri
Front Desk Receptionist at World Equestrian CenterFront Desk Receptionist at World Equestrian Center
Aiden GaabAiden Gaab
Cashier (Attendants) at World Equestrian Center, Andrew MassengillCashier (Attendants) at World Equestrian Center, Andrew Massengill