Jonathan Santos
Chelmsford,MA
Summary
Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant General Manger
Tatte Bakery And Cafe
06.2024 - Current
- Developed and implemented strategies to better the guest experience
- Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
CEO / Director of Wholesale
Tiny Arms Coffee
Lowell, MA
01.2020 - 01.2025
- Business & Partnership Development: Raised $750,000 in sponsorship funds to expand operations, leveraging strong community relationships.
- Team Building: Defined roles, responsibilities, and processes to cultivate a collaborative work environment and support sustainable growth.
- Operations Management: Oversaw market expansions, aligning offerings with evolving customer needs and maintaining a commitment to high-quality, scratch-made products.
- Handle all the design aspects of Tiny Arms Coffee (branding, social media, and more).
- Developed strategies for improving customer service standards throughout the company.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies, and company policies.
- Analyzed market trends and customer data to inform decision-making processes.
- Represented the organization at conferences, events, and networking activities as needed.
General Manager
Blue Bottle Cafe
Boston, MA
04.2018 - 01.2020
- Customer Engagement: Delivered exceptional service in a high-traffic environment, adeptly preparing specialty beverages and off-menu requests.
- Staff Training: Onboarded and coached new baristas, optimizing productivity and morale while upholding store policies.
- Quality Assurance: Quickly resolved customer complaints and ensured consistent beverage quality, driving repeat business.
Education
Bachelor of Arts - Photojournalism
Boston University
Boston, MA04.2017
Skills
- Program Administration
- P&L Management
- Financial Administration
- Supply Chain Management
- Workflow Planning
- Quality Management
- Operations Oversight
- Budget administration
- Business administration
- Account management
- Operations oversight
- Staff-retention programs
- Product development
- Team player
- Succession planning
Accomplishments
- Voted by coffee shop in massachusetts in Food & Wine 2022
- Featured in Sprudge, perfect daily grind, & Yankee magazine.
- Supervised team of 48 staff members.
- Double Tiny Arms wholesale operation
Certification
- JavaScript Certification 2022
- HTML Certification 2022
- Servsafe 2023-2028
- Coffee Quality Control - Barista Hustle 2019
- SHRM-CP 2024
Languages
Spanish
Professional
Portuguese
Professional
Timeline
Assistant General Manger
Tatte Bakery And Cafe
06.2024 - Current
CEO / Director of Wholesale
Tiny Arms Coffee
01.2020 - 01.2025
General Manager
Blue Bottle Cafe
04.2018 - 01.2020
Bachelor of Arts - Photojournalism
Boston University
Similar Profiles
Jyothi MichaelsJyothi Michaels
Tatte - Cafe Front of House Team at Tatte Bakery And CafeTatte - Cafe Front of House Team at Tatte Bakery And Cafe
Henry BlanchetteHenry Blanchette
Cafe Manager at Tatte Bakery And CafeCafe Manager at Tatte Bakery And Cafe
Katherine LordKatherine Lord
General Manager at Tatte Bakery And CafeGeneral Manager at Tatte Bakery And Cafe