Azir Alvarez
Eastvale
Summary
Dynamic professional with a proven track record at Target, excelling in inventory management and customer service. Adept at problem-solving and fostering teamwork, I consistently achieved high customer satisfaction through effective communication and attention to detail. My creativity shines in both photography and videography, enhancing client experiences and project outcomes.
Overview
9
9
years of professional experience
Work History
Overnight Inbound Expert
Target
Mira Loma
08.2024 - 11.2024
- Unloading merchandise, stocking merchandise
- Manage all defectives and handle ESIM items
- Work in accuracy and attention to detail
- Maintain sales floor instocks for GM categories
- Operate power equipment
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Generated reports summarizing customer service activities for management review.
- Computed shipping, storage or demurrage charges using computer or price list.
- Counted, verified and manually unloaded incoming orders and shipments and placed materials in appropriate areas of warehouse.
- Identified order discrepancies and damaged items and notified supervisor.
- Prepared packages for shipping and determined most economical shipping methods.
- Provided customer service to existing clients and assisted with account maintenance.
- Developed knowledge of product features, pricing plans and promotions for upselling purposes.
- Monitored merchandise received and shipped from facility in computer system.
- Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
- Organized deliveries by sorting and stocking receivables
- Determined shipping methods, routes or rates for materials to be shipped.
- Completed routine maintenance and repair.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Photography/Video Assistant
PhotoVideoForever
Claremont
03.2020 - 09.2022
- Assisted lead photographer in all aspects of photo shoots, including setup, lighting, and equipment maintenance
- Coordinated with clients to ensure their needs and vision were met during the shoot
- Managed and organized props, backgrounds, and other items needed for the shoot
- Edited and retouched photos using Adobe Photoshop and Lightroom
- Conducted research and provided creative input for photo shoot concepts and themes
- Provided excellent customer service to clients, addressing any concerns and ensuring a positive experience
- Participated in brainstorming and planning sessions for upcoming projects and events
- Assisted the lead videographer in setting up and breaking down equipment for shoots
- Operated cameras, tripods, and other videography equipment under the direction of the lead videographer
- Helped with lighting and sound setups to ensure optimal quality of footage
- Managed and organized footage and equipment during shoots
- Collaborated with the production team to brainstorm and execute creative ideas for video content
- Tested, maintained and repaired equipment, keeping in excellent working condition.
- Organized and maintained video library, ensuring all files were properly labeled and stored.
- Operated cameras to record scenes for television broadcasts, advertising or motion pictures.
- Designed graphics for studio productions.
- Arranged cameras, audio and lighting equipment for filming.
Customer Service Representative
RJB Flooring Tiles
Norco
07.2018 - 11.2020
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Excelled in exceeding daily credit card application goals.
- Strengthened customer retention by offering discount options.
- Conducted regular follow-up calls with customers after resolving their issues.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided top quality control and eliminated downtime to maximize revenue.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Ceramic Tile Installer
H&H Ceramic Tiles
Corona
01.2016 - 08.2018
- Preparing surfaces: Removing existing materials, cleaning, leveling, and measuring the area
- Cutting material: Using hand-cutters or bench-mounted tools, cutting tiles to size and shape
- Arranging materials: Laying out materials according to design plans
- Securing materials: Using adhesives, nails, or staples
- Filling joints: Using filler compound, removing excess compound, and applying plaster between tiles
- Trimming excess material: Trimming excess carpet or linoleum
- Applying finishes: Using sealants and stains
- Aligning tiles: Using levels, squares, and straightedges
- Tapping tiles into place: Using concrete, grout, or other materials to create a tile bed
- Measured, cut and shaped tiles and marble to size.
- Placed tiles in designated areas according to design specifications.
- Cutting tile into shapes for decorative purposes such as mosaics or murals.
- Mixed grout and applied it between tiles with a rubber float.
- Achieved professional finishes with expert polishing.
- Identified materials and amount of labor required for project completion after reviewing blueprints.
- Measured and cut ceramic tile to fit specific spaces using a wet saw.
- Laid out patterns for floors, countertops, and walls before installation began.
Education
High School -
Eleanor Roosevelt High School
Eastvale, CASkills
- Communication
- Problem Solving
- Creativity
- Leadership
- Computer skills
- Customer Service
- Adaptability
- Photo Editing
- Attention to details
- Teamwork
- Collaboration
- Critical Thinking
- Conflict resolution
- Video editing
- Inventory management
- Customer service
- Data entry
- Problem solving
- Product knowledge
- Equipment maintenance
- Time management
- Team collaboration
- FLUENT IN Spanish
- Flexible and adaptable
- Teamwork and collaboration
- Cultural awareness
Awards
- High Honor Rolls
- 4.0 GPA
Languages
- English
- Spanish
Timeline
Overnight Inbound Expert
Target
08.2024 - 11.2024
Photography/Video Assistant
PhotoVideoForever
03.2020 - 09.2022
Customer Service Representative
RJB Flooring Tiles
07.2018 - 11.2020
Ceramic Tile Installer
H&H Ceramic Tiles
01.2016 - 08.2018
High School -
Eleanor Roosevelt High School