Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
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Azir Alvarez

Eastvale

Summary

Dynamic professional with a proven track record at Target, excelling in inventory management and customer service. Adept at problem-solving and fostering teamwork, I consistently achieved high customer satisfaction through effective communication and attention to detail. My creativity shines in both photography and videography, enhancing client experiences and project outcomes.

Overview

9
9
years of professional experience

Work History

Overnight Inbound Expert

Target
Mira Loma
08.2024 - 11.2024
  • Unloading merchandise, stocking merchandise
  • Manage all defectives and handle ESIM items
  • Work in accuracy and attention to detail
  • Maintain sales floor instocks for GM categories
  • Operate power equipment
  • Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
  • Generated reports summarizing customer service activities for management review.
  • Computed shipping, storage or demurrage charges using computer or price list.
  • Counted, verified and manually unloaded incoming orders and shipments and placed materials in appropriate areas of warehouse.
  • Identified order discrepancies and damaged items and notified supervisor.
  • Prepared packages for shipping and determined most economical shipping methods.
  • Provided customer service to existing clients and assisted with account maintenance.
  • Developed knowledge of product features, pricing plans and promotions for upselling purposes.
  • Monitored merchandise received and shipped from facility in computer system.
  • Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
  • Organized deliveries by sorting and stocking receivables
  • Determined shipping methods, routes or rates for materials to be shipped.
  • Completed routine maintenance and repair.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Photography/Video Assistant

PhotoVideoForever
Claremont
03.2020 - 09.2022
  • Assisted lead photographer in all aspects of photo shoots, including setup, lighting, and equipment maintenance
  • Coordinated with clients to ensure their needs and vision were met during the shoot
  • Managed and organized props, backgrounds, and other items needed for the shoot
  • Edited and retouched photos using Adobe Photoshop and Lightroom
  • Conducted research and provided creative input for photo shoot concepts and themes
  • Provided excellent customer service to clients, addressing any concerns and ensuring a positive experience
  • Participated in brainstorming and planning sessions for upcoming projects and events
  • Assisted the lead videographer in setting up and breaking down equipment for shoots
  • Operated cameras, tripods, and other videography equipment under the direction of the lead videographer
  • Helped with lighting and sound setups to ensure optimal quality of footage
  • Managed and organized footage and equipment during shoots
  • Collaborated with the production team to brainstorm and execute creative ideas for video content
  • Tested, maintained and repaired equipment, keeping in excellent working condition.
  • Organized and maintained video library, ensuring all files were properly labeled and stored.
  • Operated cameras to record scenes for television broadcasts, advertising or motion pictures.
  • Designed graphics for studio productions.
  • Arranged cameras, audio and lighting equipment for filming.

Customer Service Representative

RJB Flooring Tiles
Norco
07.2018 - 11.2020
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Excelled in exceeding daily credit card application goals.
  • Strengthened customer retention by offering discount options.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Ceramic Tile Installer

H&H Ceramic Tiles
Corona
01.2016 - 08.2018
  • Preparing surfaces: Removing existing materials, cleaning, leveling, and measuring the area
  • Cutting material: Using hand-cutters or bench-mounted tools, cutting tiles to size and shape
  • Arranging materials: Laying out materials according to design plans
  • Securing materials: Using adhesives, nails, or staples
  • Filling joints: Using filler compound, removing excess compound, and applying plaster between tiles
  • Trimming excess material: Trimming excess carpet or linoleum
  • Applying finishes: Using sealants and stains
  • Aligning tiles: Using levels, squares, and straightedges
  • Tapping tiles into place: Using concrete, grout, or other materials to create a tile bed
  • Measured, cut and shaped tiles and marble to size.
  • Placed tiles in designated areas according to design specifications.
  • Cutting tile into shapes for decorative purposes such as mosaics or murals.
  • Mixed grout and applied it between tiles with a rubber float.
  • Achieved professional finishes with expert polishing.
  • Identified materials and amount of labor required for project completion after reviewing blueprints.
  • Measured and cut ceramic tile to fit specific spaces using a wet saw.
  • Laid out patterns for floors, countertops, and walls before installation began.

Education

High School -

Eleanor Roosevelt High School
Eastvale, CA

Skills

  • Communication
  • Problem Solving
  • Creativity
  • Leadership
  • Computer skills
  • Customer Service
  • Adaptability
  • Photo Editing
  • Attention to details
  • Teamwork
  • Collaboration
  • Critical Thinking
  • Conflict resolution
  • Video editing
  • Inventory management
  • Customer service
  • Data entry
  • Problem solving
  • Product knowledge
  • Equipment maintenance
  • Time management
  • Team collaboration
  • FLUENT IN Spanish
  • Flexible and adaptable
  • Teamwork and collaboration
  • Cultural awareness

Awards

  • High Honor Rolls
  • 4.0 GPA

Languages

  • English
  • Spanish

Timeline

Overnight Inbound Expert

Target
08.2024 - 11.2024

Photography/Video Assistant

PhotoVideoForever
03.2020 - 09.2022

Customer Service Representative

RJB Flooring Tiles
07.2018 - 11.2020

Ceramic Tile Installer

H&H Ceramic Tiles
01.2016 - 08.2018

High School -

Eleanor Roosevelt High School
Azir Alvarez