Hunter Laslo
Trinity,FL
Summary
Dynamic and results-oriented professional with a proven track record at Target and Publix Grocery Store, excelling in customer service and problem-solving. Demonstrated ability to enhance team collaboration and improve service quality, leveraging expertise in PC building and organizational skills. Committed to continuous learning and excellence, adept at managing high-pressure situations with a positive attitude.
Overview
5
5
years of professional experience
Work History
Overnight Inbound Expert
Target
10.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Service Supervisor
Publix Grocery Store
01.2020 - 10.2023
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
Education
High School Diploma -
Mitchell High School
New Port Richey, FL06-2021
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Friendly, positive attitude
- Time management
- Flexible and adaptable
- Calm under pressure
- Organizational skills
- Google Docs (could use refresher)
- Microsoft Teams/word/powerpoint
- Pc building (10 years experience for building / troubleshooting high end gaming systems, laptops, and normal workstation computers
Timeline
Overnight Inbound Expert
Target
10.2023 - Current
Customer Service Supervisor
Publix Grocery Store
01.2020 - 10.2023
High School Diploma -
Mitchell High School
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