Azir Hasanovic
Jacksonville,FL
Summary
Dynamic professional with a proven track record in transportation logistics and exceptional customer service, honed at companies like Amazon. Skilled in bilingual communication and team collaboration, adept at optimizing routes and enhancing team performance. Demonstrated leadership in managing complex customer interactions, ensuring timely delivery and service excellence.
Overview
4
4
years of professional experience
Work History
Shipping Clerk
Amazon
Jacksonville, FL
05.2023 - 05.2024
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Worked closely with internal departments such as purchasing and receiving to ensure timely delivery of products.
Customer Service Specialist
Lowes Home Improvment
Jacksonville, FL
01.2023 - 05.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cashier Manager
Amar European Grocery
Jacksonville, FL
02.2021 - 10.2022
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Dispatcher
Drina Express
Jacksonville, FL
06.2020 - 01.2021
- Worked with routing specialists, route managers and service department to optimize routes.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Advised personnel about accidents, weather conditions or other hazards.
Education
Bachelor of Science - Buisness Adminuistation
Florida State College At Jacksonville
Jacksonville, FL05.2025
Associate of Arts - Business Administration
Florida State College At Jacksonville
Jacksonville, FL12.2023
Skills
- Customer service
- Communication skills
- Call management
- Bilingual
- Team collaboration
Languages
Serbian
Native/ Bilingual
Timeline
Shipping Clerk
Amazon
05.2023 - 05.2024
Customer Service Specialist
Lowes Home Improvment
01.2023 - 05.2023
Cashier Manager
Amar European Grocery
02.2021 - 10.2022
Dispatcher
Drina Express
06.2020 - 01.2021
Bachelor of Science - Buisness Adminuistation
Florida State College At Jacksonville
Associate of Arts - Business Administration
Florida State College At Jacksonville
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