Aziz Adeniran
Newark
Summary
IT Support Specialist skilled in technical troubleshooting and remote support, with a strong emphasis on improving system performance and user training. Achievements include streamlining repair processes and enhancing network reliability through consistent maintenance initiatives. Committed to fostering user independence and delivering top-tier IT support.
Overview
6
6
years of professional experience
Work History
IT Support Specialist
Wayfair
Cranbury
01.2024 - 03.2026
- Diagnosed and fixed technical problems with hardware, software, and networks.
- Provided technical support for hardware and software issues, ensuring timely resolutions for end-users.
- Coordinated call flow and resolved technical support requests, improving response times for users.
- Installed, configured, and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up workstations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Monitored system performance to identify potential issues, ensuring stable operations and minimizing disruptions.
- Tested new software and hardware prior to deployment.
- Streamlined repair processes and updated procedures for support actions, enhancing consistency and efficiency.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Developed and implemented preventive maintenance procedures.
- Assisted in the development of system security protocols.
- Used ticketing systems to manage and process support actions and requests.
- Configured and tested new software and hardware.
- Led troubleshooting efforts for network connectivity issues, reducing downtime significantly for users.
- Generated reports to track performance and analyze trends.
- Collaborated with team members to improve IT support workflows and efficiency.
- Managed help desk tickets, prioritizing requests to ensure timely resolutions.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
- Collected, analyzed and reported on data for use in operational planning.
IT Technician
Royal Bell
01.2020 - 12.2023
- Maintained office PCs, networks and mobile devices.
- Established and optimized networks through installation of wiring, cabling, and devices to enhance connectivity.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Provided remote technical support, resolving issues quickly without onsite visits.
- Bolstered data integrity and recovery by conducting regular backups and testing restore procedures to safeguard information.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Installed and configured hardware and software for optimal performance.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
Education
ComptiaA+ , Security+ , Cloud+ , Cissp
Alison Empower
Newark, NJSkills
- Help desk support
- Remote support
- Microsoft Outlook
- Problem resolution
- Ticket management
- Desktop support
- Software diagnosis
- Network diagnostics
- Software installation
- Application installations
- Systems analysis
- Microsoft outlook
- Service support
Timeline
IT Support Specialist
Wayfair
01.2024 - 03.2026
IT Technician
Royal Bell
01.2020 - 12.2023
ComptiaA+ , Security+ , Cloud+ , Cissp
Alison Empower