Aziza Alveranga
Brooklyn,NY
Summary
Dedicated professional with extensive experience in customer service and safety protocols, well-prepared to excel in this role. Strong emphasis on teamwork and adaptability ensures seamless operations while delivering exceptional passenger experiences. Proven skills in conflict resolution, emergency response, and effective communication foster a calm and approachable demeanor, building trust and cooperation among colleagues and passengers. Committed to upholding high standards of service and safety in every interaction.
Overview
11
11
years of professional experience
Work History
Bus Operator
New York City Transit
Brooklyn, NY
02.2024 - Current
- Operated transit buses safely and efficiently across designated routes.
- Monitored passenger behavior to ensure safety and compliance with regulations.
- Conducted pre-trip inspections to maintain vehicle readiness and safety standards.
- Assisted passengers with disabilities, ensuring accessibility and comfort during travel.
- Responded to emergency situations promptly, prioritizing passenger safety and comfort.
- Collaborated with dispatch to optimize route efficiency and minimize delays.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
Bus Operator
Regional Transit Authority
Cleveland, OH
08.2023 - 12.2023
- Operated with safety and skill to avoid accidents and delays.
- Utilized extensive knowledge of local roads and traffic patterns to navigate efficiently and enhance passenger experience.
- Conducted pre-trip and post-trip inspections of bus for safe operation.
- Performed regular bus inspections and checked brakes, steering, windshield wipers, mirrors etc.
- Collected fares from passengers during each trip.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Ensured timely pick-up and drop-off of passengers at scheduled locations, contributing to overall service reliability.
- Documented trip details, vehicle maintenance actions, and reportable incidents in daily reports, supporting operational transparency and safety compliance.
City Mail Carrier
United States Post Office
Brooklyn, NY
10.2018 - 11.2022
- Received mail from distribution center and organized into efficient system for sequential delivery
- Receiving mail from distribution center and organizing it into efficient system for sequential delivery
- Utilized mail processing machines in weighing, stamping and processing mail items
- Used portable devices to maintain system records by scanning items delivered to homes and businesses
- Provided friendly and efficient service to customers, effectively managing challenging situations
- Addressed customer inquiries about delivery, forwarding, and other postal services promptly to ensure quality service
- Offered friendly and efficient service to customers, handled challenging situations with ease
Ground Operations /Operations Coordinator
JetBlue Airways
Queens, NY
07.2015 - 09.2018
- Create foundation for excellent client experience through accurate load and unload of baggage to correct destination; efficiently prepare aircraft for takeoff; manage fueling paperwork; ensure safe guidance of aircraft movement upon arrival and departure
- Followed safety and regulatory procedures to ensure compliance and maintain operational standards.
- Managed airport communication to enhance flight performance; oversaw administrative functions supporting flight operations; monitored and communicated tarmac delays
- Collaborated with area managers to evaluate needs and optimize operational plans
- Trained and motivated employees to improve team productivity
- Implemented troubleshooting, root cause analysis and issue resolution
- Performed statistical analyses to gather data for operational and forecast team needs
- Developed and optimized standard practices to enhance operational performance and reduce labor expenses
Education
Bachelor of Arts - Digital Communications And Multimedia
Cleveland State University
Cleveland, OH12-2014
Skills
- DOT Standards
- Logistics Operations
- Safety Compliance
- Business development
- Team training
- Administrative Support
- Microsoft Office
- Critical Thinking
- Complex Problem-Solving
- Route Planning
- Media relations
- Communication coordination
Timeline
Bus Operator
New York City Transit
02.2024 - Current
Bus Operator
Regional Transit Authority
08.2023 - 12.2023
City Mail Carrier
United States Post Office
10.2018 - 11.2022
Ground Operations /Operations Coordinator
JetBlue Airways
07.2015 - 09.2018
Bachelor of Arts - Digital Communications And Multimedia
Cleveland State University